Paperspace Support

Last verified 17 Jun 2025

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Paperspace provides two levels of support:

Level Availability Includes
Standard Free Ticket-based support accessible seven days a week
Enterprise By contract Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers

If you require Enterprise level support, send a request to the Paperspace Customer Success team. If you have questions about your account or technical issues, you can contact support by opening a support ticket below.

Note

Effective 14 January 2026, Paperspace support email responses use the digitalocean.com domain. Add digitalocean.com to your email allowlist and reply only to emails from digitalocean.com.

To open new tickets use the form on this page. For ongoing issues, include your previous ticket ID, as past ticket history is unavailable.

Before submitting a support ticket for delays or connectivity issues, check the Paperspace Community Forum for possible solutions.

Contact Support

To ensure that Paperspace support helps you efficiently, include the following in your ticket description:

  • State your initial goal or what you wanted to accomplish prior to the issue.
  • Describe the issue, specifically steps you took that led to the issue and any error messages you encountered.

All fields marked with * are required.

How do I migrate my NVIDIA GRID machine to a new machine?

Create a new dedicated GPU machine and transfer data from your NVIDIA GRID machine.

Do DigitalOcean support plans apply to Cloudways or Paperspace?

No, support plans apply only to DigitalOcean.

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