Support

From technical issues to product guidance, our customer support team is here to help you every step of the way.

Over-the-shoulder photo of a woman visiting the GreatPetCare website on her laptop while he dachshund looks up at her.

Are you a pet parent?

If you’re looking for your vet’s online store or need help with your pet’s prescription, visit our Pet Parent Support page.

Go to Pet Parent Support

Software support

Access expert resources, contact information, and personalized help for every Covetrus solution in your practice.

Pulse
vRxPro
Covetrus Comms
Avimark
CarePlans
Impromed
Covetrus Compounding
Covetrus Supply
Backup Solutions
Covetrus Connect
Advantage+ and DVM Manager

A software program user interface screenshot, displaying a tile grid of icons and the Covetrus Impromed logo in the corner.

Start a remote session

Get hands-on help without leaving your practice. Activate a remote session for a secure, interactive support experience with a Covetrus expert.

Start the process

Additional resources

Covetrus Technology Integration Partner Program

Details about our integrated partner solutions.

Learn more

For pet parents

All-in-one resource for pet care beyond the exam room.

Explore GreatPetCare

CareCredit Resource Hub

Support for integration with Covetrus PIMS

Learn more