Reply in seconds. Fill the schedule.
The Problem
You don't lose jobs on the first text.
You lose them in the silence after.
Most teams reply once, then the thread dies because:
Replies come late
Especially after-hours, when homeowners need help most.
Follow-ups stall
They depend on dispatch bandwidth that's already stretched.
Homeowners ghost
They say "later" and never come back.
Pricing questions stall
They turn into "I'll check and reply", then silence.
Leads go cold
They lose interest while techs are on-site and unreachable.
Outcome: fewer booked jobs from the same ad spend, more time chasing, and an inconsistent pipeline.
SMS Journeys
Choose The Journey
You Want to Run
Drop AI SMS into the exact moment that's losing you jobs. Pick the journey that fits how your team works.
New lead capture (Website / Ads)
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01
Instant Reply
First text out the door in seconds, day or night.
-
02
Capture The Basics
Service type, urgency, ZIP, and timing.
-
03
Book Or Route
Confirm a slot or send to the right dispatch queue.
Google LSA, PPC landing pages, and "contact us" leads.
No-response follow-ups
-
01
Timed Nudges
Re-engage on a smart cadence, not just once.
-
02
Intent Check
A quick question that gets a real answer.
-
03
Book, Pause, Or Escalate
Close the lead, snooze it, or hand it to dispatch.
"Seen, not replied" leads that usually disappear.
Missed-call text back
-
01
Auto Text
Reach back the moment the call drops.
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02
Capture Need + ZIP
Trade, urgency, and service-area fit.
-
03
Schedule, Request, Or Callback
Pick the path the customer (and your queue) needs.
Calls missed while techs are on-site or after-hours.
Confirmations + reminders
-
01
Confirm Details
Lock in service, time, and address by text.
-
02
Reminder
A friendly nudge a few hours before the visit.
-
03
Reschedule Handling
Move the slot without paging dispatch.
-
04
Outcome
Logged back to your CRM, ready for the next run.
Reducing no-shows and tightening dispatch operations.
Homeowners don't follow scripts.
Templates do.
Typical SMS sequences fail because they:
Send generic messages that ignore what the homeowner said.
Push even when the person is confused or in an urgent spot.
Don't capture the basics dispatch needs.
Don't have a clean path to escalate.
Don't tag outcomes ("booked", "callback", "not in area").
AI SMS adapts based on intent and behavior.
Turn texting into a booking workflow.
AI SMS is built for home service intake and follow-through:
Instant reply
Inbound texts and web leads get a first reply in seconds, day or night.
Missed-call text back
Save every call you couldn't answer with an automatic text back.
Quick qualification
Trade, issue, ZIP, urgency, and timing — captured in the flow of the conversation.
Next-step routing
Booking link, callback request, or dispatch queue — pick the path that fits.
Follow-ups that don't forget
Nudges, reminders, and "still need help?" until the lead replies.
Escalation to a human
Hands off when judgment is needed — complex scope, pricing pushback, high-value job.
How It Works
From inbound text to a booked job in five seamless steps.
Homeowner texts in
Inbound text from a lead, or an auto-text fired after a trigger.
AI replies instantly
First reply in seconds. AI identifies intent from message one.
Qualifies the job
Captures only the basics dispatch needs.
Routes the next step
Book, request, callback, or dispatch handoff.
Logs the outcome
Clean, structured summary pushed into your system.
Results
Less chasing. More booked work.
What teams see after switching on AI SMS.
Fewer"later"s
Lead retention
Fewer leads lost to "later"
Auto follow-ups bring drifting threads back before the lead goes cold.
24/ 7 coverage
Consistency
Consistent follow-up across shifts and weekends
Same response quality at 9 AM Monday or 11 PM Saturday.
Cleansummaries
Dispatch-ready
Clean summaries instead of messy threads
Structured trade, ZIP, urgency, and timing — never a wall of texts.
High-valueonly
Smarter escalation
Dispatch only steps in when it truly changes the outcome
AI handles the routine; humans handle the judgment calls.
Pair it With
SMS works best alongside the channels your customers already reach you on.
Works With Your Existing Tools
Frequently Asked Questions
Does it replace dispatchers or CSRs?
No. It removes manual chasing and inconsistency. Humans step in for judgment, trust moments, and complex requests.
Can it run two-way conversations (not just blasts)?
Yes. Two-way intent capture is the core value.
What if a homeowner asks something unexpected?
You can route to a human, request more details, or use approved fallback responses.
Can we turn off certain flows (like pricing or after-hours)?
Yes. You control the scope and guardrails.