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Start with a template that brings Intercom and Zoom together. Build enterprise-grade automation in minutes.

Our most popular template

Tag new Zoom webinar registrants in Intercom contacts
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Zoom + Intercom
Tag Intercom users when new Zoom registrants join your meetings
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Zoom + Intercom
Create or update Intercom leads from new Zoom meetings
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Zoom + Intercom
Tag new Zoom webinar registrants in Intercom contacts instantly
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Zoom + Intercom
Create Zoom meetings from new Intercom conversations
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Intercom + Zoom
Create articles in Intercom from new meeting summaries in Zoom
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Zoom + Intercom

Tag new Zoom webinar registrants in Intercom contacts

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Zoom + Intercom

Tag Intercom users when new Zoom registrants join your meetings

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Zoom + Intercom

Create or update Intercom leads from new Zoom meetings

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Zoom + Intercom

Tag new Zoom webinar registrants in Intercom contacts instantly

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Zoom + Intercom

Create Zoom meetings from new Intercom conversations

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Intercom + Zoom

Create articles in Intercom from new meeting summaries in Zoom

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Zoom + Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Intercom with Zoom - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Create Meeting" in Zoom.

You’re connected!

Zapier seamlessly connects Intercom and Zoom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Meeting Summary
Triggers when a summary is available for a meeting. Note: you must be the meeting host.
Trigger
Instant
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- Webinar or Meeting?
  Required
Trigger
Instant
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- Upcoming Meeting
Trigger
Instant
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- Upcoming Webinar
Trigger
Instant
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New Workspace Reservation
Triggers when you reserve a room or device-enabled desk.
Trigger
Instant
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- Info
- Upcoming Meeting
  Required
- Email
  Required
- First Name
  Required
- Language
- Auto Approval
Action
Write
- Meeting ID
  Required
- Deletion Type
  Required
Action
Write
Update Zoom Meeting
This action updates a Zoom meeting. The user will provide the meeting ID as a required field and the agenda and alternative hosts as optional fields.
Action
Write
- Meeting Type
  Required
- Meeting or Webinar ID
  Required
Action
Search
- Meeting UUID
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Meeting Type
  Required
Trigger
Instant
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- Info
Trigger
Instant
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- Meeting Type
  Required
Trigger
Instant
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New Cloud Recording
Triggers when a new Cloud Recording is completed for a Meeting or Webinar.
Trigger
Instant
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- Webinar or Meeting?
  Required
Trigger
Instant
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- Meeting Type
  Required
Action
Write
- Upcoming Webinar
  Required
- Email
  Required
- First Name
  Required
- Send Confirmation Email to Registrants
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Meeting Type
  Required
- Info
- ID
- Topic
- Exact Match
Action
Search
- Meeting_uuid
  Required
Action
Search

For AI agents & developers

Use Intercom and Zoom with AI agents and code

Beyond Zap workflows. Call Intercom and Zoom actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Intercom and Zoom actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Note
Create Meeting

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Intercom and Zoom actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* intercom / zoom action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Intercom and Zoom

Add Intercom replied contacts to a Zoom meeting.

Streamline client interactions by automatically inviting Intercom contacts who reply to conversations to scheduled Zoom meetings. This automation ensures timely and relevant follow-ups, saving manual entry and keeping clients engaged.

Business Owner

Try it

Flag technical issues in Intercom from Zoom transcripts.

Monitor technical challenges by analyzing Zoom audio transcripts for key terms, and automatically opening conversations in Intercom for follow-up. This improves response time for recurring issues, ensuring tech problems are addressed promptly.

Try it

Sync webinar registrants to Intercom as leads.

Capture marketing leads generated from Zoom webinars by automatically creating or updating leads in Intercom when someone registers. This reduces lead leakage and improves marketing efficiency by instantly syncing webinar data.

Marketing & Marketing Ops

Try it

Learn how to automate Intercom on the Zapier blog

Learn how to automate Zoom on the Zapier blog

Make work flow with AI

Level up your Intercom to Zoom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Intercom + Zoom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Zoom

How do I set up an integration between Intercom and Zoom?

To set up an integration between Intercom and Zoom, you need to connect both accounts with our platform. In our dashboard, select Intercom and Zoom as your trigger and action apps respectively. Follow the authentication prompts to authorize access for both applications.

Can I trigger a Zoom meeting from an Intercom conversation?

Yes, you can trigger a Zoom meeting from an Intercom conversation. Set up a trigger in our platform where a new conversation in Intercom automatically creates a scheduled meeting in Zoom.

Is it possible to record information from a Zoom meeting back into Intercom?

Our platform allows you to take the information from Zoom meetings and store it back into Intercom. You can create an action in which meeting details are added as notes or events in corresponding Intercom records.

What permissions are required for integrating Intercom with Zoom?

The integration requires read and write permissions for both Intercom and Zoom. These permissions enable us to fetch data from conversations or meetings and execute actions like scheduling meetings or updating contact records.

Can I send automatic follow-ups through Intercom after a Zoom meeting ends?

Yes, by setting up an appropriate action through our service, after each Zoom meeting ends, an automated follow-up message can be sent via Intercom to participants or specified contact lists.

How do I handle authentication issues when connecting Intercom with Zoom?

If you encounter authentication issues when connecting these services, verify that the correct permissions are granted on both platforms. It may also help to reauthorize the connections through our dashboard.

Can I filter which conversations or meetings activate the integration?

Absolutely! You can apply filters based on specific criteria such as keywords or participant presence. This allows only certain conversations in Intercom or meetings in Zoom to trigger actions within our system.

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Zoom

Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems

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Connect Intercom and Zoom to power AI-driven automation

Launch your first automated workflow

Tag new Zoom webinar registrants in Intercom contacts

Tag Intercom users when new Zoom registrants join your meetings

Create or update Intercom leads from new Zoom meetings

Tag new Zoom webinar registrants in Intercom contacts instantly

Create Zoom meetings from new Intercom conversations

Create articles in Intercom from new meeting summaries in Zoom

Tag new Zoom webinar registrants in Intercom contacts

Tag Intercom users when new Zoom registrants join your meetings

Create or update Intercom leads from new Zoom meetings

Tag new Zoom webinar registrants in Intercom contacts instantly

Create Zoom meetings from new Intercom conversations

Create articles in Intercom from new meeting summaries in Zoom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Intercom and Zoom with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Intercom and Zoom

Add Intercom replied contacts to a Zoom meeting.

Flag technical issues in Intercom from Zoom transcripts.

Sync webinar registrants to Intercom as leads.

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Zoom on the Zapier blog

7 ways to automate Zoom with Zapier

How to automatically upload Zoom recordings to Google Drive

Connect Calendly to Zoom: Create meetings from scheduled events

Make work flow with AI

Frequently Asked Questions about Intercom + Zoom integrations

Connect Intercom to Zoom on the world's largest no-code automation platform