Connect Intercom and Notion to power AI-driven automation

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Start with a template that brings Intercom and Notion together. Build enterprise-grade automation in minutes.

Our most popular template

Create or update Intercom users from new Notion database items
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Notion + Intercom
Create and update Intercom leads when new Notion database items are added
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Notion + Intercom
Add Intercom tags to Notion database items when new users are tagged
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Intercom + Notion
Create new Notion database items from new Intercom companies
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Intercom + Notion
Create new database items in Notion for every new lead added email in Intercom
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Intercom + Notion
Create Notion database items for new Intercom leads
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Intercom + Notion

Create or update Intercom users from new Notion database items

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Notion + Intercom

Create and update Intercom leads when new Notion database items are added

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Notion + Intercom

Add Intercom tags to Notion database items when new users are tagged

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Intercom + Notion

Create new Notion database items from new Intercom companies

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Intercom + Notion

Create new database items in Notion for every new lead added email in Intercom

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Intercom + Notion

Create Notion database items for new Intercom leads

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Intercom + Notion

Update Intercom leads whenever Notion database items are updated
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Notion + Intercom
Create new items in Notion database when new conversations occur in Intercom
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Intercom + Notion

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Intercom with Notion - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Add Block to Page" in Notion.

You’re connected!

Zapier seamlessly connects Intercom and Notion, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Data Source
  Required
Trigger
Instant
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- Data Source
  Required
Trigger
Instant
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- Data Source
- Page
  Required
- Properties to Watch
Trigger
Instant
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- Data Source
- Item
  Required
Action
Write
- Data Source
- Template Mode
Action
Write
- Page
  Required
- Content
  Required
- Content Format
Action
Write
- Database
  Required
- Title
- Move To
- Display Inline
- Icon (Emoji)
- Move to Trash
- Lock Database
Action
Write
- Data Source
  Required
- Title
- Icon Emoji
- Property Updates (JSON)
Action
Write
- File_upload_note
- Page (or Block) ID
  Required
- File
  Required
Action
Write
Retrieve Database
This action retrieves a database in Notion using the ID of the database.
Action
Write
- BlockId
  Required
Action
Search
- Data Source
Action
Search
- Block ID
  Required
- Page Size
- Start Cursor
Action
Search
- Page or Database Item ID
  Required
Action
Search
- Page
  Required
- Property
  Required
Action
Search
- User
  Required
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Database
- Data Source
- Page
Trigger
Instant
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- Data Source
  Required
Trigger
Instant
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- Page
  Required
Trigger
Instant
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- Page
  Required
- Block Type
  Required
- Content
- Programming Language
- Checked
- Icon (Emoji)
Action
Write
- Page
  Required
- Comment
  Required
Action
Write
- Parent_page
  Required
- Title
- Content
- Icon
- Cover
Action
Write
- Item ID
  Required
Action
Write
- Data Source
- Item
  Required
- Content
- Content Format
Action
Write
- File_upload_note
- Data Source
  Required
- Item
  Required
- File Property
  Required
- File
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Retrieve a Page
This action retrieves a specific page from Notion using its ID. The page id can be a normal page or a database item.
Action
Write
- Page
  Required
Action
Search
- Block ID
  Required
Action
Search
- Page ID
  Required
Action
Search
- Title
  Required
- Exact_match
  Required
Action
Search
- Data Source
- Advanced Query (JSON)
Action
Search
- Data Source
- Template Mode
Action
Search or write

For AI agents & developers

Use Intercom and Notion with AI agents and code

Beyond Zap workflows. Call Intercom and Notion actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Intercom and Notion actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Note
Add Block to Page

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Intercom and Notion actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* intercom / notion action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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G2 Badge - Leader Mid-Market - Winter 2024

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Intercom and Notion

Document new conversations in Intercom to Notion

When a new conversation is created by a user in Intercom, Zapier automatically creates a new page in Notion to document the conversation. This helps business owners maintain a centralized knowledge base of customer interactions, improving data accessibility and supporting insights for decision-making.

Business Owner

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Log updates to tickets in Intercom into Notion

When an existing ticket in Intercom is updated, Zapier creates or updates a corresponding database entry in Notion. This ensures support teams have an always-updated log of ticket statuses, enhancing tracking and issue resolution processes.

Customer Support Ops

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Sync new database items in Notion to Intercom as tickets

When a new database item is created in Notion—for instance, a task or a bug report—Zapier automatically creates a ticket in Intercom. This aligns project updates with ongoing communications, connecting project management with customer engagement workflows.

Project Management

Try it

Learn how to automate Intercom on the Zapier blog

Learn how to automate Notion on the Zapier blog

Make work flow with AI

Level up your Intercom to Notion integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Intercom + Notion integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Notion

How do I set up an integration between Intercom and Notion?

To set up an integration between Intercom and Notion, you need to create a Zap in our platform. You'll start by selecting Intercom as your trigger app and choosing a trigger event, such as 'New Conversation'. Next, select Notion as your action app and choose the action you want to perform, like 'Create Page' in a specific database.

What triggers can I use with Intercom in this integration?

In this integration, you can use several triggers from Intercom such as 'New Lead', 'New Conversation', or 'Tag Added to User'. These triggers will initiate actions in Notion, allowing for seamless data flow between the two platforms.

Can I customize how my data appears in Notion once it's transferred from Intercom?

Yes, you can customize how your data appears in Notion by setting up fields in your Zap. When you're configuring the action step with Notion, map fields from Intercom to the appropriate properties in your Notion database.

Is it possible to update existing pages in Notion based on events happening in Intercom?

Yes, using certain triggers from Intercom like 'Updated Contact', you can update existing pages or entries in a Notion database. You will set this up by choosing the appropriate action event when configuring your Zap.

Do I need programming skills to integrate Intercom with Notion?

No programming skills are required. Our platform offers a user-friendly interface that allows you to connect apps using simple triggers and actions without any coding knowledge.

What actions can be performed on Notion through this integration?

Through this integration, you can perform various actions on Notion such as creating new pages or entries within a database, updating existing records, or even searching for specific content based on information sent from Intercom.

How often does data sync between Intercom and Notion once the integration is set up?

The frequency of data sync depends on how you configure your triggers. Typically, our system checks for new data at regular intervals; real-time updates may vary depending on the specifics of each application's API limits.

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Notion

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

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Task Management

Connect Intercom and Notion to power AI-driven automation

Launch your first automated workflow

Create or update Intercom users from new Notion database items

Create and update Intercom leads when new Notion database items are added

Add Intercom tags to Notion database items when new users are tagged

Create new Notion database items from new Intercom companies

Create new database items in Notion for every new lead added email in Intercom

Create Notion database items for new Intercom leads

Create or update Intercom users from new Notion database items

Create and update Intercom leads when new Notion database items are added

Add Intercom tags to Notion database items when new users are tagged

Create new Notion database items from new Intercom companies

Create new database items in Notion for every new lead added email in Intercom

Create Notion database items for new Intercom leads

Update Intercom leads whenever Notion database items are updated

Create new items in Notion database when new conversations occur in Intercom

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Intercom and Notion with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Intercom and Notion

Document new conversations in Intercom to Notion

Log updates to tickets in Intercom into Notion

Sync new database items in Notion to Intercom as tickets

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Notion on the Zapier blog

Create Notion tasks from Slack with ChatGPT and Zapier

How to automatically add Google Tasks to a Notion database

How to connect Google Sheets to Notion

Make work flow with AI

Frequently Asked Questions about Intercom + Notion integrations

Connect Intercom to Notion on the world's largest no-code automation platform