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Humana taps Google Cloud's agentic AI for member experience

Humana taps Google Cloud's agentic AI for member experience

Humana's Agent Assist uses agentic AI technology from Google Cloud to help member experience advocates manage high call volumes.

Orgs with more MA patients face more readmission penalties

Orgs with more MA patients face more readmission penalties

Deeper Medicare Advantage penetration changes the risk pool for hospitals, leading to higher penalties in the Hospital Readmissions Reduction Program, data shows.

CMS proposes excluding chart reviews from MA risk scoring in 2027 payment rule

If finalized, the proposal would eliminate the financial motivation insurers have to mine their members’ charts for additional diagnoses, disproportionately affecting UnitedHealthcare.

— Healthcare Dive
Medicaid improper payments increase, reaching $37.39B

Medicaid improper payments increase, reaching $37.39B

Medicaid, CHIP and Medicare Advantage all saw increases in improper payment rates in FY 2025, while Medicare fee-for-service's rate remained below 10%.

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