We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation.
Integrating monitoring alerts with your service desk is essential for minimizing downtime and enhancing productivity. By automating the creation of service desk tickets in response to specific monitoring events, IT teams can proactively address issues, streamline resolutions, and keep stakeholders informed. This synergy between IT operations management (ITOM) and IT service management (ITSM) saves time and reduces costs, ensuring a seamless workflow across the organization.