We want you to be happy with your purchase, but if you’ve changed your mind, you’re welcome to return any unused items within 30 days, as long as they’re in their original, unopened, and undamaged packaging, and in full box quantities with a value of £30 or more.
Please note, we’re unable to accept returns on the following:
- Used products.
- Fixing materials.
- Goods purchased more than 30 days ago.
- Bespoke (made specifically for you) products.
- Special order items/quantities.
- End of line products.
- Damaged products that have not been reported within timescales.
All returns must be authorised in advance and sent to our Head Office in Monmouth within 7 days of approval. Returns can be accepted Monday to Friday, between 8:30 AM and 4:00 PM. Please make sure your returns number is clearly visible on all packaging. A small restocking fee of 20% will apply to help cover handling and processing.
Because tiles are fragile, it’s important that they’re well-packaged to avoid damage in transit. We recommend photographing your return before it leaves your property, just in case. If any damage is found when your return arrives, we’ll photograph it for you so you can raise a claim with your courier.
Full-size samples can be returned to our Head Office for a refund within 30 days, or to one of our stores by prior arrangement. If you’re visiting a showroom, you’re also welcome to return any cut samples, we do our best to recycle them wherever we can.
