About
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI.
Our products include:
1. Quality Management System (Free)
2. Automated Quality Assurance
3. Customer Intelligence
4. Automated Agent Coaching
5. Learning Management System
6. Conversation Intelligence
Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages.
Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.
This product is intended for
- Sales Manager
- Customer Service Representative
- Customer Experience Manager
- Quality Assurance Manager
- Collections Manager
- Sales Development Representative
- Auditor