Senior Business Operations Manager

About the Role

We are seeking a highly organized, strategic, and execution-focused Senior Business Operations Manager to own and scale the operational backbone of the company. This role is responsible for building the systems, processes, governance, reporting, and cross-functional coordination required to support growth across Product, Engineering, Sales, Partnerships, Finance, Legal, and Operations.

The ideal candidate thrives in fast-paced environments, has experience in bringing structure to complexity, and excels at aligning teams around shared objectives. This role will work closely with and serve as a trusted partner to the EVP, Strategic Execution, ensuring the organization operates efficiently, scales effectively, and maintains visibility into key business priorities and performance.

Key Responsibilities

Business Operations & Governance

• Establish and continuously improve company-wide operational processes and governance frameworks.
• Drive cross-functional initiatives and ensure alignment across departments.
• Develop operating procedures, approval workflows, and decision-making frameworks for strategic iniatives and investment when it comes to product, engineering and other SaaS investment.
• Track operational risks, dependencies, and strategic initiatives.
• Support leadership in planning, execution, and organizational effectiveness.
• Ensure operational readiness for new initiatives, market launches, and strategic programs.

Business Systems, Knowledge Management & Operational Infrastructure

• Own and manage business-critical systems, including CMS platforms, knowledge management systems, contract and document management tools, and workflow management solutions.
• Partner closely with Sales, Partnerships, Product, Engineering, Finance, and Legal to ensure systems support business growth and operational excellence.
• Establish and maintain a centralized knowledge management strategy that enables teams to access critical information, documentation, playbooks, and best practices.
• Work closely with Sales Enablement and Partnership Enablement teams to ensure content is current, searchable, governed, and aligned with business priorities.
• Define governance, ownership, lifecycle management, and quality standards for operational content and documentation.
• Manage system vendors, licensing, integrations, user access, and platform governance.
• Identify opportunities to automate workflows and improve organizational productivity.
• Develop reporting and dashboards that provide visibility into system adoption and operational effectiveness.

Procurement & Vendor Operations

• Work closely with procurement to ensure clear sharing of information and process development.
• Work with procurement to be a partner in coordinating vendor onboarding, due diligence, and contract administration.
• Manage vendor performance reviews, renewals, and governance.
• Build scalable procurement policies, controls, and approval processes.
• Partner with Product, Engineering, Finance, Legal, Sales, and Partnerships to support procurement decisions and operational requirements.

Legal & Finance Operations Coordination

• Coordinate and support operational workflows involving contracts, procurement, invoicing, compliance, vendor management and IP management.
• Support contract lifecycle management and approval processes.
• Work with Finance to develop and manage invoice tracking, purchase order workflows, and vendor payment coordination.
• Partner with Finance and Legal teams to ensure operational processes are efficient, compliant, and scalable.
• Support audit preparation, compliance activities, and documentation management.

Strategic Programs

• Support compliance, documentation, and stakeholder management requirements.
• Ensure cross-functional readiness and execution against commitments.
• Maintain visibility into timelines, risks, dependencies, and deliverables.

Sales, Partnership & Business Operations Support

• Partner with Sales and Partnerships teams to support the operational execution of strategic initiatives and go-to-market activities.
• Coordinate across Legal, Finance, Product, Engineering, and Operations to remove blockers and accelerate execution.
• Support partner onboarding, contracting, procurement, invoicing, and operational readiness processes.
• Ensure internal systems, workflows, and governance support both direct sales and partnership-led growth.
• Establish clear ownership, accountability, and communication across teams in Sales, Partnerships and Product & Engineering.
• Monitor operational bottlenecks and implement improvements that increase organizational effectiveness.

Business Performance, OKRs & Reporting

• Partner with leadership to establish, track, and manage company-wide and functional OKRs.
• Drive quarterly and annual planning processes and reporting cadences.
• Develop and maintain executive dashboards, KPI frameworks, and operational reporting.
• Ensure departments have clear goals, measurable outcomes, and consistent reporting mechanisms.
• Track progress against strategic initiatives and operational priorities.
• Support executive reviews, leadership reporting, and board-level operational updates.
• Work with functional leaders to define, maintain, and improve key business and operational metrics.
• Identify performance trends, risks, and opportunities and provide actionable recommendations.
• Ensure transparency, accountability, and data quality across organizational reporting.
• Maintain a Business Operations dashboard to ensure transparency and to ensure deliverables are being not only tracked, but managed.

Qualifications

Required

• 7+ years of experience in Business Operations, Strategy & Operations, Program Management, Consulting, or similar operational leadership roles.
• Experience working across multiple business functions and executive stakeholders.
• Strong project and program management skills to support launches and company initiatives
• Experience managing business systems, procurement processes, vendors, and operational workflows.
• Exceptional organizational, analytical, and stakeholder management capabilities.
• Strong written and verbal communication skills.
• Ability to operate effectively in a fast-paced, high-growth environment.

Preferred

• Experience in SaaS, AI, enterprise software, or technology companies.
• Experience supporting global operations and market expansion.
• Experience running numerous projects simultaneously as a Project Manager
• Experience implementing operational systems and knowledge management platforms.
• Background in consulting, operational excellence, or business transformation.

Success in This Role

• Operational processes are scalable, documented, and consistently followed.
• Business systems and knowledge platforms are optimized and widely adopted.
• Procurement, invoicing, and contract workflows operate efficiently and transparently.
• Sales and Partnerships are effectively supported by scalable operational processes.
• Company KPIs, and reporting frameworks provide visibility and accountability across the organization.
• Leadership has clear insight into priorities, risks, dependencies, organizational performance and product and engineering requirements.
• Cross-functional initiatives are delivered effectively and contribute to company growth and operational excellent.