Desktop Support Engineer

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must have a valid driver’s license and be able to work onsite in Frankfort, KY. Working a hybrid work schedule or remotely is not an option.

RESPONSIBILITIES:

• Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.
• Collaborate with team members to deliver high-quality communication solutions.

REQUIRED SKILLS:

• 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Well-versed in computer systems and be able to set up hardware, install and configure software and drivers.
• Reliable attendance.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Ability to work under pressure.
• Hardware and software experience.