Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.
The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.
Silverchair is a remote-first organization with Silverchairians living and working in over ten countries supporting our clients and operations throughout the globe.
DEI Statement
At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.
Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.
Learn more about our commitment to diversity, equity, and inclusion at Silverchair.
Overview:
In coordination with the Product Owner, the Business Analyst at Silverchair will elicit, gather, and define requirements in order to deliver valuable software applications that meet stakeholder needs. The Business Analyst is team-oriented, collaborative, and focused on delivering value. He/She will report to the Program Director for the team.
Essential Functions:
Gather and analyze functional requirements and create a shared understanding with internal and external stakeholders
Collaborate with Product Owner, team, and other stakeholders to decompose large epic stories into features and user stories that can be understood and approved by members of the development team
Clearly articulate feature requirements through an agile development process
Effectively write user stories and acceptance criteria to express requirements to the development team
Work with the agile team throughout the product development, testing, and implementation phases to ensure requirements are clearly understood
Support internal teams with specific questions, training and guidance during product deployment and ongoing training
Collaborate with the team to meet project and/or product development objectives and deadlines
Understand project scope and escalate to Product Owner when changes are identified
Author and maintain project and/or product documentation as needed
Develop and maintain expertise in assigned projects and/or feature areas
Provide support to the Product Owner with backlog prioritization, feature sequencing and organization, user acceptance testing, and other tasks, as needed
Perform additional tasks as needed to meet the needs of the team and department, and to support Silverchair's business needs
Demonstrate proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.
AI Utilization
Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications
Demonstrate basic prompt engineering skills for effective AI tool utilization
Exercise judgment in determining when AI assistance is and is not appropriate for tasks
Ensure compliance with Silverchair's AI usage policies and data protection requirements
Collaborate effectively with AI tools while maintaining human oversight and professional standards
Required Skills:
Qualified Candidates will have demonstrated excellent written and verbal communication skills and a proven ability to form solid client relationships while thriving in a fast-paced, team-oriented environment. Successful candidates will bring impeccable organizational and time management skills and the ability to manage multiple simultaneous projects with an eye to detail. The Business Analyst must be able to motivate others, instill accountability, and achieve results while learning and adapting quickly in a dynamic high performance work culture. The Business Analyst demonstrates strong critical thinking skills, careful analysis, and demonstrates a rigorous commitment to high quality results.
Desired Experience:
Bachelor's Degree or equivalent relevant experience
2-4 years' experience in similar role
Experience with Agile/Scrum development methodologies
Experience with XML and SQL
Experience with JIRA/Confluence or similar Agile toolset a plus
Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.
No agencies please.
Salary Range: $70,000-$75,000
Seniority level
Not Applicable
Employment type
Full-time
Job function
Analyst
Industries
IT System Custom Software Development
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