Assistant General Manager F&B Hotel
The Stella Hotel & Ballroom
Kenosha, WI
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JOB REQUIREMENTS: Position Title: Assistant General Manager Reports To:
General Manager FLSA Status: Exempt OVERALL DESCRIPTION OF JOB SCOPE AND
RESPONSIBILITIES: Under the direction of the General Manager, the
Assistant General Manager is responsible for management/supervision of
day-to-day front and back of house operations of the hotel including
Front Office, Housekeeping/Maintenance, Breakfast and Gift Shop to
ensure guest satisfaction, revenue maximization and cost control.
RELATIONSHIPS: This position reports to the General Manager, retains
relationships with peers and all other departments within the company,
maintains relationships with current and prospective guests, and
maintains relationships with suppliers, vendors, and others serving the
Company Or The Hotel. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Please note that the essential job functions listed here are not
all-inclusive, rather they indicate the types of activities normally
performed by this position and, therefore, may be modified and revised.
Other duties may be required and assigned from time-to-time. Develops,
modifies, maintains, and enforces company and hotel standard operating
policies, procedures and manuals. Ensures the highest quality control of
in-room, public area, breakfast and guest service standards. Hiring,
scheduling, coaching, and discipline of employees. Maintains employee
personnel files, verifies for accuracy and transmits new hire paperwork,
benefits, payroll status changes and discipline paperwork to Human
Resources. Responsible for training and development of employees.
Operations liaison/coordinator between Front Office, Housekeeping,
Maintenance, Breakfast, Valet, Restaurant and Sales/Event functions.
Monitors BEO functions, staffs accordingly, processes banquet event
consumption and banquet checks post-event. Ensures appropriate staffing
for group arrivals and departures, pre-con/group resume details
communicated. Administrator of hotel PMS system including but not
limited to: Inventory Management, Group Coordination with Sales, rate
set and rate plan loading/maintenance, user maintenance, IT support
ticket liaison. Administrator of key control system including user and
physical lock maintenance. Administrator of credit card processing
including user maintenance and reconciliation. Maintain Back Office
interfaces, hotel key control, safety & security manuals, emergency
equipment and procedures. Responsible for coordinating deep cleaning and
preventive maintenance schedules including rooms, public areas, carpets,
air filters, ice machines, exterior windows, grease trap cleaning and
pest control. Submits and follows-up on repair work orders to
maintenance and/or maintenance contractors as applicable. Responsible
for purchasing hotel supplies including office, rooms, breakfast and
retail\... For full info follow application link. Gorman & Company is an
Equal Employment Affirmative Action Employer. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/4F3454F9B6A1442E
General Manager FLSA Status: Exempt OVERALL DESCRIPTION OF JOB SCOPE AND
RESPONSIBILITIES: Under the direction of the General Manager, the
Assistant General Manager is responsible for management/supervision of
day-to-day front and back of house operations of the hotel including
Front Office, Housekeeping/Maintenance, Breakfast and Gift Shop to
ensure guest satisfaction, revenue maximization and cost control.
RELATIONSHIPS: This position reports to the General Manager, retains
relationships with peers and all other departments within the company,
maintains relationships with current and prospective guests, and
maintains relationships with suppliers, vendors, and others serving the
Company Or The Hotel. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Please note that the essential job functions listed here are not
all-inclusive, rather they indicate the types of activities normally
performed by this position and, therefore, may be modified and revised.
Other duties may be required and assigned from time-to-time. Develops,
modifies, maintains, and enforces company and hotel standard operating
policies, procedures and manuals. Ensures the highest quality control of
in-room, public area, breakfast and guest service standards. Hiring,
scheduling, coaching, and discipline of employees. Maintains employee
personnel files, verifies for accuracy and transmits new hire paperwork,
benefits, payroll status changes and discipline paperwork to Human
Resources. Responsible for training and development of employees.
Operations liaison/coordinator between Front Office, Housekeeping,
Maintenance, Breakfast, Valet, Restaurant and Sales/Event functions.
Monitors BEO functions, staffs accordingly, processes banquet event
consumption and banquet checks post-event. Ensures appropriate staffing
for group arrivals and departures, pre-con/group resume details
communicated. Administrator of hotel PMS system including but not
limited to: Inventory Management, Group Coordination with Sales, rate
set and rate plan loading/maintenance, user maintenance, IT support
ticket liaison. Administrator of key control system including user and
physical lock maintenance. Administrator of credit card processing
including user maintenance and reconciliation. Maintain Back Office
interfaces, hotel key control, safety & security manuals, emergency
equipment and procedures. Responsible for coordinating deep cleaning and
preventive maintenance schedules including rooms, public areas, carpets,
air filters, ice machines, exterior windows, grease trap cleaning and
pest control. Submits and follows-up on repair work orders to
maintenance and/or maintenance contractors as applicable. Responsible
for purchasing hotel supplies including office, rooms, breakfast and
retail\... For full info follow application link. Gorman & Company is an
Equal Employment Affirmative Action Employer. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/4F3454F9B6A1442E
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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