The Stella Hotel & Ballroom

Assistant General Manager F&B Hotel

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JOB REQUIREMENTS: Position Title: Assistant General Manager Reports To:

General Manager FLSA Status: Exempt OVERALL DESCRIPTION OF JOB SCOPE AND

RESPONSIBILITIES: Under the direction of the General Manager, the

Assistant General Manager is responsible for management/supervision of

day-to-day front and back of house operations of the hotel including

Front Office, Housekeeping/Maintenance, Breakfast and Gift Shop to

ensure guest satisfaction, revenue maximization and cost control.

RELATIONSHIPS: This position reports to the General Manager, retains

relationships with peers and all other departments within the company,

maintains relationships with current and prospective guests, and

maintains relationships with suppliers, vendors, and others serving the

Company Or The Hotel. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Please note that the essential job functions listed here are not

all-inclusive, rather they indicate the types of activities normally

performed by this position and, therefore, may be modified and revised.

Other duties may be required and assigned from time-to-time. Develops,

modifies, maintains, and enforces company and hotel standard operating

policies, procedures and manuals. Ensures the highest quality control of

in-room, public area, breakfast and guest service standards. Hiring,

scheduling, coaching, and discipline of employees. Maintains employee

personnel files, verifies for accuracy and transmits new hire paperwork,

benefits, payroll status changes and discipline paperwork to Human

Resources. Responsible for training and development of employees.

Operations liaison/coordinator between Front Office, Housekeeping,

Maintenance, Breakfast, Valet, Restaurant and Sales/Event functions.

Monitors BEO functions, staffs accordingly, processes banquet event

consumption and banquet checks post-event. Ensures appropriate staffing

for group arrivals and departures, pre-con/group resume details

communicated. Administrator of hotel PMS system including but not

limited to: Inventory Management, Group Coordination with Sales, rate

set and rate plan loading/maintenance, user maintenance, IT support

ticket liaison. Administrator of key control system including user and

physical lock maintenance. Administrator of credit card processing

including user maintenance and reconciliation. Maintain Back Office

interfaces, hotel key control, safety & security manuals, emergency

equipment and procedures. Responsible for coordinating deep cleaning and

preventive maintenance schedules including rooms, public areas, carpets,

air filters, ice machines, exterior windows, grease trap cleaning and

pest control. Submits and follows-up on repair work orders to

maintenance and/or maintenance contractors as applicable. Responsible

for purchasing hotel supplies including office, rooms, breakfast and

retail\... For full info follow application link. Gorman & Company is an

Equal Employment Affirmative Action Employer. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online: ipc.us/t/4F3454F9B6A1442E
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Management and Manufacturing
  • Industries

    Hospitality

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