AI Customer Experience Technical Advisor

Now Hiring: AI Customer Experience Technical Advisor

Remote | Contract to Hire (9–12 months) | Long-term potential

We’re partnering with a leading enterprise cloud collaboration and customer experience platform to support the rollout of AI-powered Contact Center (CX) solutions. This team is expanding and looking for experienced, customer-facing professionals who thrive at the intersection of AI, contact center technology, and consultative delivery.

This is not a traditional engineering or implementation role. Instead, you’ll serve as a trusted advisor to enterprise customers—guiding them from uncertainty to a clear, phased AI adoption strategy that improves customer experience and operational efficiency.

What You’ll Do

As an AI Customer Experience Technical Advisor, you will:

• Lead discovery sessions with enterprise customers to understand current contact center operations, workflows, and interaction volumes
• Identify and prioritize use cases for AI automation (virtual agents, chatbots, conversational AI, hybrid agent models)
• Translate business goals into actionable CX and AI roadmaps
• Serve as the bridge between customer stakeholders, delivery engineers, and internal product teams
• Guide customers through ambiguity and evolving AI capabilities with a consultative, solution-oriented approach
• Present findings and recommendations to both technical teams and executive stakeholders
• Focus on measurable CX outcomes such as efficiency, containment, and customer satisfaction

Success in this role is measured by adoption, value, and outcomes, not just feature delivery.

What We’re Looking For

Must-Have Experience

• Customer-facing experience in Contact Center / CX implementations (CCaaS or similar platforms)
• Background working with AI-driven CX solutions such as:
• Virtual Agents
• Chatbots
• Conversational AI
• AI-assisted agents
• Experience advising customers on where and how to apply AI effectively
• Familiarity with platforms such as Genesys, NICE, Zendesk, Talkdesk, RingCentral, Dialpad, 8x8, or similar
• Strong technical business analysis and discovery skills
• Comfort working in environments with evolving processes and limited documentation

Key Traits

• Consultative mindset with strong communication skills
• Ability to operate independently and problem-solve creatively
• “We can” attitude when facing customer challenges
• Comfortable working across sales, engineering, product, and customer success teams
• Able to explain AI value in business terms, not just technical features

Nice to Have

• Experience with enterprise SaaS or Professional Services delivery
• Knowledge of CX KPIs such as CSAT, FCR, AHT, containment, and deflection
• Experience helping customers move from pilot AI use cases to scaled adoption

Work Environment

• Primarily remote with occasional customer-facing engagements
• Multiple concurrent customer projects at varying levels of AI maturity
• Part of a growing, AI-focused Professional Services team
• Opportunity to influence delivery frameworks and best practices

Why This Role Is Exciting

• High-impact, customer-facing role in one of the fastest-growing areas of CX technology
• Blend of strategy, technical insight, and real-world problem solving
• Exposure to enterprise AI transformation initiatives
• Long-term engagement with potential for conversion

If you enjoy helping customers navigate ambiguity, designing practical AI strategies, and driving real business outcomes through technology, this role offers a unique opportunity to be at the forefront of AI-powered customer experience transformation.

Apply now or reach out to learn more.