There’s nothing wrong with hiring in-house staff if you have the money and desire to. In fact, the managed IT services value proposition isn’t about replacing your IT hires. Using a managed IT service provider (MSP) as your stand-in IT department is a valid way to use the service, but it’s not the only way.
| “Think of your MSP partner as another member of your team. The right provider should be able to work alongside anyone you have in-house.” – John Garner, CEO, iMedia Technology |
If your reason for not seeking managed IT services is that you don’t want to lay off your current employees, it’s important to realize that isn’t a concern. Your MSP won’t replace your IT department unless you want them to. An MSP also won’t be redundant if you also have IT technicians on staff.
The rest of this article will justify this claim. We will explore how working with an MSP can actually benefit your in-house staff, and why managed services aren’t only for people who are unable to hire IT professionals.
Why Use Managed IT Services in The First Place?
Today, most businesses rely on technology for nearly every part of their operations. When systems slow down, go offline, or become vulnerable to threats, productivity and revenue take the hit. Managed IT services give you access to expert support, advanced tools, and proactive monitoring so problems are prevented or resolved before they disrupt your work.
Working with an MSP also helps organizations stay current with evolving technology. Instead of stretching internal resources thin, you can rely on a partner to handle tasks like network management, cloud services, and security updates. This allows your team to focus on business priorities while knowing that critical systems will remain stable and protected.
Reduce Your Recurring IT Challenges by 75% in Just 3 Months
Why Managed Service Providers Can Complement In-House IT Teams
Expanded Expertise
It’s reported that 76% of companies worldwide face a tech talent shortage. However, with an MSP, you gain access to specialists with skills that may not exist on your current team. If your staff is strong in user support but less experienced with cloud migrations, for example, your MSP can take on that role. This fills gaps without forcing you to recruit and train new employees.
Help With Upskilling
Even though 92% of jobs require IT skills, 33% of the workforce either lacks those skills or has outdated IT knowledge. Part of working for an MSP involves keeping one’s IT skills up-to-date. Therefore, you can help fill this gap at your organization, and the MSP can encourage your staff to adjust their own workflows based on new standards.
Scalable Resources
Internal IT departments often reach their limits during projects, seasonal surges, unexpected outages, or when your business grows quickly. An MSP can supply extra resources to handle those peaks. MSPs that offer this flexibility help prevent burnout and reduce downtime when demand is higher than usual.
| Not Convinced Yet? Here Are More Reasons Why Managed Services Are a Smart Choice! |
Proactive Monitoring and Management
Most internal teams stay focused on immediate needs, like supporting users or keeping devices running smoothly. MSPs leverage continuous monitoring tools that detect issues before they cause disruption. Your staff avoids surprise interruptions and gains time to work on core business improvements instead of reacting to crises.
Strategic Guidance
IT departments can become stretched with day-to-day tasks, leaving little room for planning. MSPs provide vCIO services and long-term strategies tailored to your business goals. This gives your internal staff a clearer path forward and connects their work to the bigger picture.
| It’s Time to Get Out of “Technical Debt” | |
| Technical debt refers to the amount of additional money a company must pay to remediate technology issues. The right MSP can help you get out of technical debt, even if you have an IT department. Here are some statistics that show you why this should be a priority. | |
| 10–20% | Additional costs are added to projects to remediate technical debt |
| 30% | of CIOs say more than 20% of their new product budgets go to fixing issues instead of developing new products |
| 50% | More time could be freed when technical debt is reduced |
Source: McKinsey & Company
Why Managed IT Services Are Better For Everyone’s Productivity
Reduced Interruptions
Routine maintenance, urgent support needs, and security tasks take time away from bigger projects. MSPs manage these ongoing needs so your in-house team can focus on higher-value work without constant interruptions.
Faster Issue Resolution
When technical issues occur, MSPs often resolve them quickly through remote tools or dedicated support teams. This shortens downtime across departments, so your employees can return to their tasks without long delays.
Standardized IT Systems
Inconsistent setups across devices and applications can slow staff down. MSPs apply consistent settings, updates, and policies across your IT systems. Employees spend less time troubleshooting differences and more time working efficiently.
Reliable Upgrades
Upgrading software or hardware can pull internal teams away from regular duties. MSPs handle updates in the background and coordinate rollouts to minimize disruptions. This keeps systems modern while allowing employees to stay focused on daily responsibilities.
Streamlined Communication
IT questions can pile up in internal inboxes and stall progress for non-technical employees. MSPs provide clear communication channels, like ticketing systems or portals, that simplify the support process. This helps employees get answers quickly without losing valuable time.
| See Why You Should Choose an MSP in The State of Massachusetts! | |
| Boston | Worcester |
Once You Understand Managed Services’ Importance, It’s Time to Choose One
Our article mainly explored the benefits of the managed service model. However, choosing the wrong MSP won’t give you the expected benefits. Like any business partner or new hire, there are risks that you can mitigate by being careful about who you work with.
Choose iMedia Technology to support your business. We provide enterprise-level remote monitoring and support to help you reduce time-consuming resolution processes. If issues do arise, our team can resolve at least 68.5% of challenges in just one call.
Contact us today to get started!
