Stop recurring IT headaches with proactive system maintenance and proven results.
Recurring IT issues drop by 75% in the first three months of proactive maintenance with measurable reporting.
Average response time is just 3 minutes, so unexpected problems are resolved before they impact your business.
Flat-fee pricing includes unlimited on-site and remote support, ensuring cost predictability and peace of mind.
Daily backup checks and test restores safeguard your data, reducing risk of loss or downtime.
Transparent communication and regular reporting give you confidence in your IT environment’s health.
Hear from business leaders who have reduced IT issues and improved reliability.
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“I cannot say enough about the professional attitude and quick service!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
Proactive monitoring and reliable protection
Proactive monitoring is the cornerstone of reliable IT. The iMedia Technology team uses advanced tools to watch for early warning signs of failure, performance bottlenecks, or security risks. Continuous oversight means potential problems are spotted and resolved before they disrupt your team. This approach delivers measurable results, clients report up to a 75% reduction in recurring IT issues within three months of starting service.
Timely patch management and security updates keep your systems protected against emerging cyber threats. The team follows a structured schedule to apply updates, minimizing vulnerabilities and ensuring compliance with industry standards. You benefit from minimized risk and a more resilient IT environment, all handled by experts so you never have to worry about falling behind.
Regular health checks and audits give you a clear picture of your IT infrastructure. Technicians document findings, check hardware performance, and review software integrity. This process not only ensures optimal operation but also uncovers hidden risks or inefficiencies, so your IT supports your business goals without surprises.
Daily backup checks and regular test restores safeguard your critical business data. These proactive measures confirm your data is both protected and recoverable, even in the face of hardware failure or accidental deletion. Knowing your backups work gives you peace of mind and keeps you compliant with regulatory requirements.
Transparent reporting and communication keep you informed at every step. iMedia Technology shares operational metrics and communicates maintenance outcomes, so you always know the status of your IT environment. This builds trust and ensures you can make informed decisions about your business technology.
Unlimited on-site and remote support is included with every agreement, ensuring you receive help whenever needed, without worrying about extra costs. This all-you-can-eat support model means your team stays productive, and you avoid the hassle of unpredictable invoices or limited service tiers.
Experience fewer disruptions and longer system life with preventative IT system maintenance. iMedia Technology’s proactive approach includes continuous monitoring, timely updates, and regular system health checks. By catching issues before they escalate, your business can avoid costly downtime and extend the lifespan of your hardware and software. Clients see a dramatic reduction in recurring IT problems and gain peace of mind knowing experts are always keeping systems healthy.
Build long-term IT stability with a team recognized for excellence and transparency. iMedia Technology’s preventative maintenance is delivered by seasoned professionals who know your environment and provide clear communication every step of the way. With no long-term contracts required and operational metrics shared openly, you receive measurable performance improvements, flexible agreements, and support that genuinely puts your business first.
Get personalized advice on reducing IT issues and improving performance.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Preventative IT system maintenance helps catch problems before they disrupt your business. This service includes proactive monitoring, patch management, security updates, and regular system checkups to minimize downtime and extend hardware life. With iMedia Technology, you get measurable results, recurring IT issues drop by 75% in the first three months.
Most maintenance work is scheduled outside your core business hours to avoid disrupting productivity. The iMedia Technology team coordinates all updates and health checks in advance and monitors systems remotely, so you experience minimal impact. If any maintenance requires downtime, you’ll get clear communication and a plan to keep your business running smoothly.
iMedia Technology uses a proactive approach, continuously monitoring your systems and applying patches, security updates, and optimizations. Regular reporting and daily backup checks ensure your data is protected, and the team communicates findings and improvements transparently, so you always know your IT environment is secure and up to date.
If an issue is found during preventative maintenance, the support team resolves it quickly, often before you even notice. With an average response time of 3 minutes and most tickets resolved in under an hour, you can trust that problems are fixed with minimal disruption. You’ll receive updates on any significant findings or actions taken.
Yes, all preventative maintenance is included with your flat monthly fee. There are no hidden charges or surprise bills. iMedia Technology provides unlimited remote and on-site support as part of your managed IT service, so your systems stay healthy and your budget stays predictable.
