“We have been using iMedia for years and they have always been helpful, professional and prompt.“
- Compliance Audit
- Cyber Insurance Audit
- IT Security Audit
- Legacy System Assessment
- IT Cost Assessment
- Cloud Services
- Cloud Hosting
- Cloud Providers
Transform non-profit IT with unlimited support and a predictable, fixed monthly fee.
Recurring IT issues drop by 75% on average within 90 days, proven by client reports and real metrics.
Fixed-fee per user and unlimited support makes budgeting simple and eliminates surprise costs.
Average response time of just 3 minutes and first-call resolution for 68.5% of tickets keeps teams productive.
Clients are never locked in, flexible contracts let you leave with only 60 days’ notice if needed.
Comprehensive onboarding and daily backup checks ensure quick, reliable transitions and robust data protection.
Real client stories of smooth transitions, fast support, and measurable IT improvements.
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I cannot say enough about the professional attitude and quick service!”
Comprehensive technology support for your mission
Enjoy unlimited remote and on-site IT support for a single, fixed monthly fee per user, no hidden costs, no surprises, so your non-profit can plan with confidence and focus on its mission.
Benefit from a structured onboarding process that identifies pain points, fixes legacy issues, and documents all systems, ensuring a seamless transition and immediate improvements in IT reliability.
Access comprehensive cloud migration services, including full IT audits, custom solution design, seamless migration, and post-go-live support, all tailored to non-profit needs.
Receive proactive daily backup checks and scheduled test restores to ensure your critical data is protected and recoverable in any situation, providing peace of mind for your organization.
Leverage vCIO services for ongoing IT strategy, budget planning, and regular reviews, so your technology remains aligned with best practices and your non-profit’s goals.
Protect your organization with advanced cybersecurity, including guidance on the latest threats and user training to prevent security breaches from phishing or malicious QR codes.
Benefit from live call answering and rapid incident response during business hours, with an average 3-minute response time and most issues resolved within an hour.
Ensure staff are fully equipped through comprehensive training on cloud desktops and Microsoft software, maximizing adoption and minimizing disruptions.
Stay flexible with a 60-day cancellation notice, never locked into long-term contracts, giving your non-profit the freedom to adapt as needs evolve.
Non-profit organizations depend on reliable IT to support their mission. With fixed-fee, unlimited support, you gain a trusted partner who delivers measurable results: technical issues drop by 75% within the first 90 days, staff productivity rises, and your technology is proactively managed. A structured onboarding ensures all inherited IT problems are addressed, and a dedicated vCIO keeps your IT strategy aligned with your goals.
Get the peace of mind that comes with expert IT support. Calls are answered live during business hours, and support is unlimited within your local area. The team’s 60+ years of combined experience, high satisfaction ratings, and a proven consultative approach ensure your technology aligns with your non-profit’s mission and budget requirements.
See how you can reduce IT headaches and gain predictable, reliable support.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Non-profits benefit from predictable, fixed-fee IT support with unlimited remote and on-site help during business hours. The onboarding process is tailored to quickly resolve inherited IT issues and create a sustainable technology plan, ensuring a smooth transition and a measurable reduction in technical challenges within the first 90 days.
Non-profits are never locked into long-term contracts. Agreements allow for a simple 60-day notice to leave, providing flexibility and trust. If your needs change or you are not satisfied, you can transition without penalties or complicated processes.
You can expect a three-minute average response time for support requests and a 58-minute average issue resolution. Most tickets, 68.5%, are resolved on the first call. This fast, reliable support keeps your staff productive and your mission on track.
Yes, cloud migration is included. The process is comprehensive: it starts with a full IT audit, then moves through design, migration, validation, and staff training. Support continues post-migration to ensure smooth operation and minimal disruption.
Most non-profits see IT issues drop by over 75% in the first three months. The onboarding is structured, with daily backup checks, test restores, and regular account reviews that ensure your technology runs reliably and securely from day one.
