Accelerate your research and operations with fixed-fee, unlimited IT support made for life sciences.
Reduce recurring IT issues by 75% in 90 days with unlimited support and proactive management tailored for life sciences.
Onboard seamlessly with a proven, structured process that fixes legacy problems and ensures data security from day one.
Access expert cloud migration, with validation and training that empowers your team for secure, compliant research workflows.
Enjoy 3-minute average response times and first-call resolution for 68.5% of support tickets, keeping your productivity high.
Stay flexible with no long-term contracts, leave with just 60 days’ notice if service doesn’t deliver as promised.
Real feedback from organizations who achieved smoother operations, security, and compliance
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I cannot say enough about the professional attitude and quick service!”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
Expert support across all IT domains
Receive unlimited on-site and remote IT support tailored for life sciences, all for a fixed fee per user, no surprise costs or limitations.
Benefit from a structured onboarding process that addresses legacy IT issues, surveys user needs, and creates a technology roadmap for compliance and growth.
Access seamless cloud migration, including audits, solution design, proprietary data migration, validation, and post-launch optimization for secure research environments.
Ensure business and patient continuity with daily backup checks, test restores, and rapid disaster recovery solutions built for healthcare and research needs.
Protect your organization from cyber threats like malicious QR codes with proactive security training, advanced filtering, and regular risk assessments.
Stay compliant with industry regulations through IT strategies that support HIPAA, FDA, and other standards, guided by vCIO-led reviews and reporting.
Empower your team with ongoing training on Microsoft virtual desktops, Copilot AI, and secure collaboration tools, ensuring fast adoption and productivity.
Enjoy flexible agreements with no long-term lock-in, leave with 60 days’ notice if service does not meet your expectations or needs change.
Partner with a team of veteran engineers and support technicians who deliver projects on time, within budget, and with proven satisfaction ratings.
Experience confidence with fixed-fee IT for life sciences. Every client receives unlimited support, a dedicated team with deep industry expertise, and a proven process that slashes IT disruptions by 75% in the first three months. Transparent onboarding, ongoing optimization, and full alignment with compliance needs ensure your research or healthcare operation runs smoothly, securely, and without surprise costs.
Trust a team with 60+ years of combined experience supporting life sciences organizations. Enjoy 3-minute average response times, 58-minute resolution, and 98.3% satisfaction. Regular account reviews and vCIO guidance mean your IT strategy always aligns with evolving industry best practices and business goals.
Get expert IT guidance to boost security, compliance, and business continuity.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Life sciences organizations benefit from fixed-fee managed IT services with unlimited support. You receive comprehensive coverage, rapid response, and industry-specific expertise, all tailored to regulatory needs. Switching is seamless, with a proven onboarding process that resolves legacy issues and delivers measurable results, like an average 75% reduction in IT problems within three months.
Cloud migration follows a structured process: IT audit, solution design, data and software migration, validation, staff training, and ongoing optimization. The entire transition is managed by experienced engineers, ensuring minimal disruption and fast adoption of cloud desktops and secure infrastructure. Clients enjoy a smooth workflow and expert guidance every step of the way.
iMedia Technology responds to support requests in an average of just 3 minutes, resolving most issues within 58 minutes. Nearly 69% of IT tickets are resolved on the very first call. This rapid, reliable support keeps your team productive and focused on research or patient care, without disruptive downtime.
Clients are never locked into long-term contracts. Agreements are flexible, with only a 60-day notice required to exit. This empowers you to make decisions based on service quality, not contract constraints, and builds a foundation of trust from day one.
Yes, all IT solutions are designed to meet the strict regulatory and compliance requirements of the life sciences sector. This includes daily backup checks, data protection, secure cloud environments, and guidance to maintain HIPAA and other relevant standards.
