IT Staff Augmentation

Reduce IT burdens and fill skill gaps instantly with a flexible, fixed-fee solution backed by measurable results.

Minimize downtime, average issue resolution is just 58 minutes after augmenting your IT team.

Gain trusted expertise, 68.5% of support tickets resolved on the first call for fast results.

Enjoy flexibility, contracts only require 60 days’ notice, so you’re never locked in long term.

Boost productivity, IT issues per employee drop from 2.1 to 0.4 within 90 days of onboarding.

Stay ahead, get a dedicated team with over 60 years of combined IT experience supporting your goals.

Request a Quote for our IT Staff Augmentation

Our Clients

Hear How IT Staff Augmentation Delivers Real Results

See how businesses like yours achieved stability, efficiency, and peace of mind.

“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”

Berkshire Hathaway HomeServices - Robert Paul Properties

“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”

Cozby & Company - Certified Public Accountants

“I cannot say enough about the professional attitude and quick service!”

Sheinkopf & Tomasik Eye Care Associates

“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”

Eastward Companies

“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”

CC Construction

“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”

Bass River Pediatric Associates

“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”

Cape Cod & Islands Association of Realtors

“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”

Cape Cod Ready Mix

”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”

DePaola, Begg & Associates, P.C

“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”

ESI

“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”

Bridge Creek Capital Management LLC

”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”

Star Line Group

“We have been using iMedia for years and they have always been helpful, professional and prompt.“

Martha Murray Vacation Rentals

Our Partners

What's Included with IT Staff Augmentation

Comprehensive IT expertise on demand

Dedicated IT Team

Fully Managed IT Experts

Access a full team of IT experts, including a virtual CIO, experienced support engineers, and certified helpdesk technicians, who work alongside your business to solve challenges fast. Every engagement begins with a comprehensive IT assessment and onboarding, so you get tailored, results-driven support. Enjoy unlimited onsite and remote assistance within your service area for any IT issue, all covered by a predictable monthly fee.

Adaptable Contracts

Flexible Engagement Model

Get a transparent, consultative approach to IT staff augmentation. You receive operational metrics and regular account reviews to ensure measurable improvement. If your needs change, a flexible 60-day notice clause allows you to scale resources up or down without penalty, keeping your business agile and in control.

Structured Onboarding

Seamless Onboarding Process

Benefit from a structured onboarding process, including a detailed 90-day rollout plan, communication with previous providers, and full documentation of your IT environment. This method eliminates transition headaches, ensures continuity, and sets the groundwork for a long-term partnership that continuously drives business value.

Live, Responsive Support

Proven Support Outcomes

Rely on best-in-class IT support with proven results, on average, recurring IT issues drop by 75% within three months. Your team receives live-answer support during business hours, with 68.5% of tickets resolved on the first call, minimizing downtime and boosting productivity across your organization.

Proactive Technology Strategy

Future-Ready Technology Guidance

Ensure your business always benefits from the latest technology trends and security best practices. From cloud migration guidance to proactive system monitoring, iMedia Technology’s seasoned staff keep your IT infrastructure secure, efficient, and future-ready, helping you avoid costly disruptions and stay competitive.

Flexible Exit Policy

No Long-Term Contracts Required

All IT staff augmentation agreements are built for flexibility and trust. With no long-term contracts and a straightforward 60-day notice requirement, you have the assurance that your partnership is always working in your best interest. This approach delivers confidence and peace of mind for your business.

Proven Results: IT Staff Augmentation by the Numbers

98.3%

Client satisfaction rate

68.5%

Average first-call issue resolution

9 years

Average client retention

Expand Your IT Capabilities Without the Overhead

Instantly strengthen your IT team with experienced professionals who integrate seamlessly into your business. IT staff augmentation from iMedia Technology provides access to a dedicated vCIO, support engineers, and helpdesk technicians, ensuring all your technology needs are addressed quickly and effectively. Flexible agreements and a predictable flat monthly fee mean you can focus on growth, not IT headaches.

On-Demand IT Talent for Unmatched Flexibility and Results

Rapid deployment: Fill skill gaps or scale up for projects with no lengthy hiring delays.
Immediate productivity: Average response time of 3 minutes, so your team gets help fast.
Measurable results: See a 75% reduction in recurring IT issues within the first 90 days.
No long-term contracts: Only 60 days’ notice required for changes or cancellation.
Comprehensive coverage: Benefit from unlimited onsite and remote support within the local service area.

Seamless Integration and Strategic Guidance for Your Business

IT staff augmentation is backed by a proven onboarding process that includes a complete IT audit, detailed transition planning, and ongoing strategy sessions with a vCIO. Your business benefits from best-in-class support and operational transparency, plus regular reporting so you can track improvements and ROI. Build a stronger, more resilient IT environment with guidance from highly skilled experts.

Book a Consultation for IT Staff Augmentation Today

Unlock proven IT expertise to streamline operations and boost business agility.

How IT Staff Augmentation Helped Starline Group Achieve a Seamless Migration

iMedia Technology Modernizes IT For a Commercial Builder

C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.

iMedia Technology Delivers Always-On IT For Berkshire Hathaway Offices

Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.

iMedia Technology Keeps Accounting Firm Productive Through Tax Season

DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.

Frequently Asked Questions About IT Staff Augmentation

How does IT staff augmentation work?

IT staff augmentation lets you quickly expand your technical team with experienced professionals, without the long-term commitment of hiring full-time employees. You gain access to skilled IT experts on a flexible basis, ensuring projects stay on track and your internal team remains focused. All IT support is delivered at a predictable, flat monthly fee.

Can I adjust the level of IT support as my needs change?

With IT staff augmentation, you choose the level of support and expertise you need. Whether it’s covering skill gaps, managing increased workloads, or supporting a specific project, you can scale your IT resources up or down as your business evolves. This approach keeps your operations running smoothly without the overhead of permanent hires.

How quickly can additional IT staff be integrated into my team?

iMedia Technology delivers IT staff augmentation by providing a dedicated team of seasoned engineers and technicians who integrate seamlessly with your existing staff. Each partnership starts with a thorough assessment and onboarding process, ensuring all needs are met and every new resource is fully aligned with your company’s objectives and workflows.

Are there long-term contracts or commitments required?

All contracts for IT staff augmentation are flexible and require only a 60-day notice to adjust or leave the agreement. You’re never locked into a long-term commitment, so you always have control. This flexible approach builds trust and ensures the service adapts to your changing business needs.

What types of businesses benefit most from IT staff augmentation?

IT staff augmentation is ideal for businesses that need immediate technical expertise, want to reduce IT issues, or plan to undergo projects such as cloud migration or system upgrades. If you lack in-house IT resources or want to boost your current team’s efficiency, this service brings stability and proven IT outcomes.