Need to make a return? 

We accept returns for most items within 30 days of delivery! If you’re returning a damaged item that was delivered via freight (such as a sofa or bathroom vanity), your return must be initiated within 5 days of the date of delivery.

Standard Return Shipping Costs

Unless your product arrives damaged/defective, is the incorrect item, or is missing parts, applicable shipping costs will be deducted from your return. If Shop Houzz or the Seller provides a shipping label for your return, the cost of the label will be deducted from your final refund. If using your own return label, we recommend you insure the shipment and keep your tracking receipt. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method.

Returns for Damaged/Defective, Incorrect, or Missing Items

If you receive a product in damaged condition, please initiate the return process promptly. Shop Houzz or the Seller will be responsible for any return shipping costs and you may request a full refund, replacement, or replacement parts.  For damages, our return policy requires you to initiate your return request within 30 days of delivery for standard delivery items (i.e. items that ship via FedEx, UPS, USPS) or within 5 days of delivery for items that ship via freight carrier (such as sofas and bathroom vanities). For all other issues, such as defective, incorrect, or missing parts, please initiate your return within 30 days of delivery. You will also be required to submit photos of the damaged product and return it in its original packaging. If the product arrives disassembled, it must also be returned disassembled.

Refund Details & Timing

• Refunds will be issued for the price of the product and applicable sales tax, minus any return shipping costs.
• Refunds will be issued to the original method of payment shortly after Shop Houzz or the Seller receives, inspects, and processes the returned  item. Once the refund is processed, please allow up to 3-5 business days for refunds to post to your account. If we are unable to refund the original method of payment, Shop Houzz will provide you with a credit to the Shop Houzz marketplace for the amount of the refund due to you, which may only be used for purchases on the Shop Houzz marketplace.
• All refunds are processed in US dollars in accordance with the current exchange rate from the date the refund is processed.

If you did not receive your order, please contact Shop Houzz or the Seller within 30 days by submitting a return request on contact us page.

Please note, neither Shop Houzz nor the Seller is responsible for packages that may have gone missing post-delivery. This includes freight items that may have been delivered with a contactless service where no signature or appointment is required. We highly recommend monitoring your tracking information and reporting any issues with a delivery as soon as possible.

If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Shop Houzz will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Shop Houzz on any export documentation under any circumstances.