Deliver exceptional retail experiences
The BigPanda Agentic IT operations platform helps retailers reduce outages, prevent incidents, and protect revenue.
Ensure always-on retail experiences
The digital systems that retail organizations rely on have to run flawlessly. BigPanda AIOps detects issues early, resolves incidents more quickly, and prevents disruptions.
Maximize revenue during peak traffic
Retail environments generate massive volumes of signals during promotions and peak traffic. BigPanda AI Detection and Response correlates events and surfaces actionable context to help teams detect issues earlier and reduce customer-facing downtime.
Deliver exceptional customer experiences
When incidents occur, swift coordination is crucial to safeguard customer journeys across all channels. The BigPanda AI Incident Assistant streamlines investigation, communication, and updates across teams to reduce resolution time and minimize shopper impact.
Prevent retail disruptions before they occur
Retail systems undergo constant changes during releases, promotions, and infrastructure updates. BigPanda AI Incident Prevention applies predictive analysis and automation to identify risky changes early and helps prevent outages.
Improve IT efficiency and speed resolution
Disparate tools and siloed data slow down retail IT teams. The BigPanda IT Knowledge Graph creates a shared operational context by unifying signals across monitoring, ITSM, and collaboration platforms.
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Deliver resilient retail operations at scale
“AIOps can master vast amounts of data from varied sources of information, making it possible to intercept potential issues before they cause problems.”
Valerie O’Connell
Research Director,
EMA
FAQ
How does BigPanda help retailers prevent outages?
BigPanda analyzes operational signals, change activity, and historical patterns across retail systems to identify risk early. This allows teams to take preventive action before issues impact e-commerce platforms, point of sale systems, or customer experiences.
How does BigPanda support peak retail events?
During promotions and seasonal traffic spikes, BigPanda automates detection, triage, and coordination across teams. This helps retail IT organizations resolve incidents faster, reduce downtime, and maintain reliable digital and in-store experiences.
Can BigPanda work across in-store and digital systems?
BigPanda integrates with cloud, on-premises, and hybrid retail environments to unify data from digital storefronts, in-store systems, backend services, and collaboration tools into a single operational view.
What makes BigPanda different from other AIOps tools?
Unlike other AIOps tools, BigPanda delivers a full platform that combines detection, response, and prevention. Powered by the IT Knowledge Graph, it helps retailers reduce operational costs, lower risk, and improve reliability at scale.
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