Known Issues

Connected TV | Update

Why am I unable to watch some live content on my TV?

Some TVs are unable to show online-only live streams

Connected TV | Update

Why am I seeing an error code on my Samsung TV?

Some Samsung users are seeing an error code when trying to use iPlayer

Connected TV | Update

Why are subtitles delayed on live streams on my Panasonic TV?

Subtitles are out of sync on live streams on some Panasonic TVs

Connected TV | Update

Why can I no longer access UHD content on my Panasonic TV?

Some Panasonic TVs can no longer access Ultra HD content

Connected TV | Update

Why is playback cropped or zoomed-in on my Sony TV?

The iPlayer playback screen is cropped or zoomed-in on certain Sony TV devices

BBC iPlayer | Update

Why can't I find audio described versions of Silent Witness on iPlayer on my TV?

Silent Witness unavailable from the AD menu on the TV app

Connected TV | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung users are being asked to sign each time they use the iPlayer TV app

Connected TV | Update

Why is BBC iPlayer failing to load on my connected TV?

Problems loading the app on connected TV devices