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Industry

Insurance

Insurance

Become more nimble, more digital, and more responsive to your customers

Our Experience

80%
of top 5 global multiliners have worked with us
60%
of top 15 global life insurance companies have worked with us

Be prepared for a future that seems ever more uncertain. That’s the mandate for leaders in the insurance industry, who face the daunting challenge of innovating amid increasing volatility and turbulence. As your trusted advisor, we can help you reimagine how your company can win no matter what may come.

In every corner of the globe, we help insurance companies harness new digital capabilities, improve customer loyalty, and turn data into a competitive advantage. Our insurance consultants help every type of insurer—property and casualty, life, health, reinsurers, and more—become more nimble and adapt to changing insurance markets.

We support compliance and risk officers, who must satisfy the demands of increasingly complex regulations while also helping their companies grow and prosper. We provide carriers with critical support during due diligence and merger integration, through our deep expertise in mergers and acquisitions and private equity. And we help companies shape their strategies for meeting their environmental, social, and governance (ESG) goals.

As the pace of digitalization increases, customers expect seamless integration of their insurers’ digital and traditional operations. Our technology strategy practitioners can help you meet this challenge, and help you prepare for the future of insurance distribution as well. Our proprietary advanced analytics framework consistently improves decision making and reduces risk. We’ll ensure that you thrive in the digital economy, by deploying  the automation and artificial intelligence solutions that will streamline your operations and accelerate your strategy.

The insurance consulting services our industry experts deliver can help you understand evolving consumer preferences and complex market conditions, so you can seize the opportunities they present, before someone else does.

Read more Read less

AI in Insurance

As an industry that’s heavily reliant on large amounts of unstructured data, insurance has unlocked tremendous value from AI. Insurers are improving efficiencies across the property and casualty (P&C), life, and health insurance value chains, delivering:

• Smarter marketing and product innovation through AI-powered content creation and • personalized customer engagement
• Elevated customer experience with real-time sentiment analysis and personalized recommendations
• Operational efficiency at scale via automated underwriting
• Stronger enterprise enablement across legal, risk, finance, HR, and IT—streamlining everything from contract and invoice generation to fraud detection and compliance

Learn how AI is helping insurers work smarter, faster, and better

Real Outcomes

Discover how State Farm moved from AI experimentation to AI at scale—along with other stories of how we’ve helped leading P&C, life, and health insurers create value with AI capabilities and use cases.
Learn more about State Farm’s journey See how we’re helping global industry leaders win with AI

How We Help

From intelligent quote generation to tailored lead activation, we’ve helped insurers deploy AI across marketing, legal, finance, and sales—delivering best-in-class customer experiences, driving productivity, and lowering costs.
Learn more about our AI approach

Our Client Results in Insurance

Insurance

Digital Transformation Enables Insurer to Lower Costs While Delighting Customers
Bain’s NextEngine approach delivers an entirely new technology footprint

Banking

How NatWest Is Scaling Customer Engagement with AI
The bank partnered with us to transform its idea-to-value process from 60+ days to just one day.
See more

Our Insurance Consultants

Headshot of Sean O'Neill

Sean O'Neill Partner Chicago

Headshot of Heidi Deringer

Heidi Deringer Partner Atlanta

Headshot of Henrik Naujoks

Henrik Naujoks Partner Hong Kong

Headshot of Christian Kinder

Christian Kinder Partner Munich

Headshot of Keith Donnelly

Keith Donnelly Partner Atlanta

Headshot of Mark Judah

Mark Judah Partner Melbourne

Headshot of Christina Ellringmann

Christina Ellringmann Partner Munich

Headshot of Prameet Jamnadas

Prameet Jamnadas Partner Chicago

See more

Our Insurance Insights

Financial Services
Rethinking Transformation: Lawrence Lam on Leading Change at Prudential
Frankie Leung speaks with Lawrence Lam, CEO of Prudential Hong Kong, about organizational transformation and sustaining change through a people-led approach.
Executives on Transformations
Insurance
Scaled AI Is Transforming the Claims Process
While most insurers are still dabbling in generative AI, leaders are gaining an advantage in speed, cost, and productivity.
Infographic
Financial Services
AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience
Beyond efficiency, AI helps create a more personalized experience that delivers a triple play of customer loyalty, employee engagement, and revenue growth.
Brief
Energy & Natural Resources
Climate Week NYC 2025: Sustainability Integrates into the Core
Leaders shift from pledges to practical solutions, revealing how energy, finance, manufacturing, and food systems are turning sustainability into strategy.
Brief
See more

How We Can Help

Sustainability

Sustainability

Discover how embedding sustainability into your operations can boost efficiency, innovation, and growth while reducing environmental impact.

Read More

Customer Experience

Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders

Read More

Enterprise Technology

Enterprise Technology

Companies with a strategic focus on technology outperform across industries. Stay ahead with tech foundations that fuel lasting growth.

Read More

AI, Insights, and Solutions

AI, Insights, and Solutions

Drive competitive advantage through AI, human-centered digital innovation, and data-powered solutions.

Read More

Post-merger Integration

Post-merger Integration

A unique approach that unlocks value beyond your expectations.

Read More

Accelerated Performance Transformation

Accelerated Performance Transformation

Turn ambition into achievement by connecting strategy, innovation, and action to drive accelerated performance.

Read More

Agile Enterprise

Agile Enterprise

Become faster, more flexible, and intensely customer-focused

Read More

Automation

Automation

Don’t just improve the status quo: reinvent how work gets done. 

Read More
See more
View All Consulting Services

Explore Our Financial Services Sector Expertise

Explore Our Financial Services Sector Expertise

  • Banking

  • Financial Services

  • Insurance

  • Market Infrastructure

  • Payments

  • Wealth & Asset Management

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