Frequently Asked Questions

Do I need a membership to shop groceries on Amazon?
No, all customers can shop for groceries on Amazon. Same-day grocery delivery is available to customers in eligible locations, subject to delivery slot availability.

What stores are available?
Available grocery retailers vary by location. You can check which stores serve your area by signing into your Amazon account and using the postcode checker.

What is the minimum order amount?
Minimum order amounts vary by retailer and Prime membership status. Please check current requirements for your selected retailer at checkout.

How do I get free delivery?
Free delivery options are available on orders above certain thresholds, varying by retailer and Prime membership status. Specific thresholds will be displayed during checkout. Regional variations may apply.

How do I know if I have added enough to my basket to qualify for free delivery?
The free delivery threshold is displayed at the top of your basket while shopping.

What are the delivery fees?
Delivery fees vary based on order value, delivery window selection, membership status, and merchant. Fees are also subject to change (including promotional offers). Current fees will be clearly displayed at checkout. Regional variations may apply.

To check specific delivery fees for each merchant:

• Amazon Fresh delivery fees

• Morrisons delivery fees

• Iceland delivery fees

• Co-op delivery fees

How do I book a delivery slot?
Delivery slot availability varies by retailer and location. You can book slots in advance, with specific booking windows shown at checkout. Slot reservations are available for a limited time before completing your order.

Can I modify my order?
Yes, you can modify your order until it enters the processing stage. Modifications may include adding items, adjusting quantities, and updating delivery preferences, subject to availability.

Can I cancel my order?
Yes, orders can be cancelled prior to processing.

Can I purchase age-restricted items?
Yes, age-restricted items are available where permitted by law. Valid photographic ID and contactless age verification will be required upon delivery.

How is temperature control maintained?
Items are packed and delivered using appropriate temperature-controlled packaging. Perishable items should be refrigerated promptly upon delivery.

What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, you may contact us here.