error message

  • Resolved Liz Evans

    (@afal1)


    5 days, 2 hours ago

    Help! when I sign in, this is the message I get. I’m unable to get to the site admin email inbox for instructions, so can’t proceed to edit my site. Can anyone help?

    ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.’

    Learn more about troubleshooting WordPress.

    the page I need help with is:

    http://www.afallon.co.uk

    I can’t log in to debug (suggested in a previous thread for someone else’s problem)

    • This topic was modified 5 days, 2 hours ago by Liz Evans.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Liz Evans

    (@afal1)

    5 days, 2 hours ago

    the page I need help with is:

    http://www.afallon.co.uk

    I can’t log in to debug (suggested in a previous thread for someone else’s problem)

    Moderator threadi

    (@threadi)

    5 days, 1 hour ago

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter Liz Evans

    (@afal1)

    5 days, 1 hour ago

    If I can’t log in, then I can’t access the error log in the hosting area?

    I can’t follow the debugging instruction also , if I can’t log in.

    Moderator threadi

    (@threadi)

    5 days, 1 hour ago

    Logging into the WordPress backend is completely independent of your host. As far as I can see, your website appears to be hosted by IONOS. Contact their support team or the provider you pay for hosting to resolve the issue.

    Thread Starter Liz Evans

    (@afal1)

    5 days, 1 hour ago

    resolved and thank you! I contacted my hosting supoort and they removed the bug that was causing the problem.

Viewing 5 replies - 1 through 5 (of 5 total)

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