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Aug 3, 2017 

Creating Better Customer Experiences with Calabrio ONE

calabrio one cloud contact solution

Contact centers were once perceived by organizations as “cost centers”– a department that does not directly generate revenue yet still costs money to run. But with the customer experience gaining momentum and becoming every brand’s top priority, contact centers have undergone an exciting metamorphosis. Initially viewed as simply the department that handles and responds to customer complaints, contact centers have turned and grown to become the epicenter of the customer experience with the ability to generate customer insights and cultivate positive, long-term customer relationships.

For businesses to unlock the full potential of their contact centers, however, it is crucial to have the right people and to equip these agents with the right strategies and technologies. One such technology geared towards assisting contact center agents is workforce optimization (WFO).

In this article, Tom Goodmanson, President and CEO of Calabrio, a leading provider of customer engagement and analytics software, talks about how WFO can help contact centers transform their business and create better customer experiences, and shares how Calabrio One, an integrated WFO software suite, can help organizations propel their business forward.

What is Workforce Optimization?

Workforce optimization (WFO) is a software suite that brings together call recording, quality management (QM), workforce management (WFM), and other call center technologies into one platform in order to help monitor call center performance. WFO technology is incredibly valuable for today’s enterprises because it empowers agents with critical insights and information that allows them to deliver an exceptional customer experience.

“While WFM is about creating the most efficient workforce possible, its benefits go far beyond efficiency,” said Goodmanson. “Smart brands know that a great customer experience is rooted in an engaged workforce who can get to the root of how customers feel about operations, marketing, and the brand, itself. Creating an engaged workforce that can cultivate those relationships not only promotes customer loyalty, brands can use this information to direct strategies across the organization, not just within the contact center.”

In addition to gaining a better understanding of customers, WFO also allows managers to better understand their teams. According to Goodmanson, “Workforce technology and insights allow managers to understand the reasons behind performance, which helps them coach agents through difficult times and also implement best practices across the department.”

“When you combine flexibility with timely performance analysis and the ability to give agents the resources they need, it becomes a comprehensive strategy to engage and motivate contact center teams,” he added.

Modernizing the Contact Center with WFO

Transforming the contact center and equipping it with better, more advanced technologies in order to remain competitive isn’t easy for some organizations, says Goodmanson. “Many brands continue to rely on antiquated systems because the rip and replace process can be overwhelming,” he said. “However, it’s important to look at the long-term benefits of modernizing the contact center.” To be effective and truly meet customers’ expectations, Goodmanson believes that technology is key, and brands shouldn’t put the decision off for the sake of short-term convenience.calabrio workforce management optimization laptop user interface

When choosing a WFO solution, Goodmanson says that it’s important to look for flexibility, scalability, and the option to easily move to a cloud-based platform. He also believes that selecting the right solution goes far beyond the technology: it’s also incredibly important for businesses to find a vendor who will act as a partner and therefore help the contact center get the most out of the technology. This is because contact centers today are running lean, and may not always have the time or the resources to maximize the technology they’ve deployed. Businesses would benefit more by partnering with a vendor that does more than just sell a client a product or offer traditional support and upgrades. By partnering with a vendor, the vendor can make sure to understand a select customer’s business model and goals, and then design a plan that provides value to the brand, its customers and the bottom line. Calabrio, one of the trusted customer engagement software companies in the market, aims to be the partner that modern contact centers need.

Deliver Outstanding Customer Experiences with Calabrio ONE

To revolutionize the way organizations engage and interact with their customers, Calabrio offers Calabrio ONE, an integrated WFO software suite that allows contact centers to capture a single view of the customer and analyze customer interactions to improve the customer experience. The suite includes call recording, quality management, workforce management, advanced reporting and ‘voice-of-the-customer’ analytics. Calabrio ONE is not simply intuitive: it modernizes the contact center to fuel top line growth.contact center agents using different channels

“We designed our solution with both customers and employees in mind, because we know the importance of having healthy relationships with both,” shared Goodmanson. “When brands have that 360-degree visibility into how their agents are performing and how their customers are feeling, they can make informed, data-driven decisions that benefit the business as a whole, not just the contact center.”

The key features of Calabrio ONE include:

Call recording – Capture every call, each and every time. Easily search recordings to resolve disputes, show adherence, and mitigate risk.

Quality management – Capture and evaluate every interaction (calls, emails, chats, and social media) for customer service quality.

Workforce management – This feature lets managers streamline scheduling and administration, so they can focus on adding value.

Calabrio Analytics – Unlock the goldmine of intelligence with sophisticated speech, desktop and text analytics.

Advanced reporting – Understand customers with customer experience reporting and research.

According to Goodmanson: “Calabrio ONE is always a work in progress, and that’s because it’s rooted in feedback directly from our customers. We’re constantly hosting events, such as Calabrio Customer Connect (C3) conferences and customer user groups, and collecting customer feedback because we want to learn from the people who are using the product every day, and every release is packed with new features and functionality that are a direct result of those sessions.”

Learn more about Calabrio and how they are transforming customer experience by visiting Calabrio’s website.

 

About Calabrio

Calabrio is a leading provider of customer engagement and analytics software. Founded in 2007, Calabrio has grown to 400 employees and are headquartered in Minneapolis, Minnesota with offices across North America, Europe and Asia. With more than 4,500 customers worldwide, Calabrio has become the fastest-growing company in workforce optimization (WFO) and customer engagement.

Aug 2, 2017 

How RightScale Optima Helps Businesses Optimize Cloud Usage

employees with cloud network concept

The digital revolution has made it possible for businesses to speed up communications, simplify workflows, make updates in real time, and gain full visibility of their collaborations using innovative technology solutions such as the voice over internet protocol (VoIP) and cloud communications. And cloud-based software, applications, tools, and solutions have started to dominate the voice and telecom space, bringing businesses numerous advantages.

Recently, a leading provider of Software as a Service (SaaS) for cloud computing management, RightScale, has rolled out their cutting-edge collaborative cloud cost management and optimization platform to help organizations reduce cloud costs across the entire enterprise. With RightScale Optima, business leaders and IT teams can get instant access to a portfolio of public, private, and hybrid cloud services across business units and development teams while maintaining enterprise control.

In the following article, Michael Crandell, the CEO of Rightscale, explains to Voip-info how businesses can best utilize the cloud and cloud-based solutions in order to both boost business communications and save money on their overall communication costs.

Rising to the Challenge of Cloud Cost Optimization

Moving to the cloud opens doors of opportunities for businesses (especially given its mobility and productivity benefits), but leveraging this solution can also be a daunting task, especially when it comes to managing cloud workloads and controlling costs.

As companies move to the cloud, it is crucial for businesses to carefully monitor and manage applications, data, and services running in the cloud with the use of a robust collaborative cloud management and optimization platform. Through RightScale Optima, organizations of all sizes can efficiently manage, govern, and optimize cloud workloads while enhancing collaboration and reducing costs.michael crandell ceo and founder of RightScale

“As the first cloud expense solution designed as a collaborative platform, RightScale Optima combines automated action and cost-saving recommendations with extensive cost reporting to help businesses ensure that they can realize savings opportunities,” said Crandell. “Our decade of experience with multi-cloud management and automation has enabled us to design a unique solution to streamline and automate cloud cost optimization.”

Optimizing Cloud Usage and Reducing Costs with RightScale Optima

The rate at which businesses have adopted cloud services has led to difficulties in controlling the costs of using this solution. In fact, according to the RightScale 2017 State of the Cloud report, an estimated 30 to 45 percent of cloud users are wasting their spend.

“Because cloud use in the enterprise is decentralized, the biggest challenge in reducing cloud costs is the need for tight collaboration between cloud governance teams and the teams that own the cloud resources,” said Torsten Volk, the Managing Research Director at analyst firm Enterprise Management Associates (EMA). “EMA research shows that organizations are aware of this requirement, with organizations identifying ‘Collaboration’ as the most significant area for cost savings.”

In order for businesses to reduce cloud spend across the entire enterprise, they need to employ a robust collaborative cloud cost management and optimization solution. Built on the foundation of RightScale’s existing reporting, cost analysis, and forecasting capabilities, RightScale Optima delivers the following benefits to businesses:user interface of rightscale on laptop

  • Quick Return on Investment (ROI): RightScale Optima provides smart and efficient cost optimization recommendations across clouds and cloud accounts. This way, businesses have the capacity to identify cost-saving opportunities for each resource and team.
  • Improved Noise-reduction: RightScale Optima allows resource owners to easily tag recommendations that should be ignored and prevent future alerts.
  • Enhanced Collaboration: By using this standalone collaborative cloud cost management solution, businesses can efficiently assign optimization recommendations to resource owners and seamlessly deliver tailored alerts and reports.
  • Automated Action: Enterprise users can enable push-button execution of recommendations by resource owners and ongoing policy-based automation through the RightScale Optima.
  • Enterprise-wide Coordination: RightScale Optima has the capacity to track progress on implementing optimization recommendations at the team or enterprise level.

Aside from this, RightScale also works closely with enterprise customers to help optimize their cloud usage. “We reviewed data from our recent cost optimization projects and found that cloud users can reduce their cloud spend on average by 35 percent,” said Kim Weins, the Vice President of Marketing at RightScale. “By leveraging all the power of the RightScale platform, customers can identify waste, take automated action, and implement policies to prevent waste going forward.”

Plus, through their Cloud Cost Optimization Service, RightScale helps recommend and implement strategies and actions to help businesses increase their cost-saving opportunities by analyzing more than 37 aspects of cloud spend that include the following: instance utilization, storage waste, tagging, and a review of discounting options such as AWS Reserved Instances.

RightScale Optima is available as a standalone product or included as part of the company’s Cloud Management Platform. For more information about RightScale Optima and how this solution helps reduce costs and enhance collaboration, visit RightScale’s website.

 

About RightScale

RightScale is a leading provider of software as a service for cloud computing management. Headquartered in Santa Barbara, RightScale helps businesses to accelerate the delivery of cloud-based solutions that drive revenue while optimizing cloud usage to reduce costs and risks. Established in 2007, the company has been helping businesses succeed with their comprehensive services and solutions that include innovative cloud management platform, multi-cloud governance, container management, cloud brokering, self-service IT, and more.

Aug 1, 2017 

NetNumber Exec Shares Why Signaling Control is Crucial to Manage Digital Services Across Networks

Today’s business communication networks are broken down into two main components for simplicity purposes: data and voice. Although employees and consumers alike have a lot of experience with data and voice, they often do not see behind the scenes and into the networks themselves with all of their intricacies. One specific telecommunications technology that helps networks work effectively is signaling control, which is often described as one of the magic components that works behind the scenes to perform a clear exchange of information. Signaling control is also the space in which software-based signaling-control solutions provider NetNumber operates and helps to simplify telecom provider networks.

In this article, Doug Ranalli, the Founder and Chief Strategy Officer of NetNumber, discusses the importance of signaling control networks to help operators create, configure, provision, and manage digital services, and further offers insights on the trends in the voice network space that have the potential to help organizations stay ahead of the curve.

Transforming the Telecommunications Space through Software-Defined Networking

The advancements in technology and the evolution of endpoint devices have transformed today’s telecommunications networks and paved the way towards a more digital business environment. In lieu of this steady move towards a more tech-focused way of operating and communicating, network health has become a top priority for providers and businesses. To help with this, software-defined networking (SDN) transforms telecom infrastructures by helping businesses to centralize and simplify control of enterprise network management.ip network points on a map

“Software defined carrier infrastructure has two important technology transitions: in a data network or an IP network, software defined solutions allow a provider to reconfigure an IP network on demand,” said Ranalli. “In the past and in most of today’s business environments, there is physical work that needs to be done: switches are configured, wires are run, and there is a human intervention element required to set up IP networking. But in a software-defined world, it is possible to completely control all IP network and services, and make it available all through software; and, in turn, all dynamically.”

Aside from providing a centralized view of the entire network, SDN delivers flexibility for businesses. According to Ranalli: “Another aspect of converting to a software solution is all the network functions that sit on the IP network (i.e. voice and SMS)…all of these functions that sat on top used to be deployed on physical servers, and businesses had to deploy more servers to accommodate accordingly. But in the future, all of the physical servers go away.”

Adopting SDN also makes it easier for businesses to do the following:  

  • Set up new virtual machines and applications on demand to accommodate processing requests and allow IT teams to experiment with new configurations without disrupting the network.
  • Manage security across the entire enterprise through the SDN controller that provides a central point of control to distribute policy information consistently.
  • Abstract cloud resources and manage networking components from the SDN controller.
  • Shape and control data traffic and make it easier for businesses to employ quality of services (QoS) for Voice over Internet Protocol (VoIP) and multimedia transmissions.
  • Reduce capital expenditures by giving new life to current or existing network devices.
  • Lessen operating costs since the routine network administration issues can be automated and centralized.

Why NetNumber Shines in the VoIP Network Space

“[NetNumber] has been laser-focused for the past 16 years on helping large telecom providers simplify a part of their network that almost no one ever sees: signaling control network,” said Ranalli. “What we’ve done is take twenty different network functions and shown that we can deploy them as applications that run on top of a common platform.”netnumber company logo white

As one of the leading providers of software-based signaling-control solutions, NetNumber delivers software to large communication service providers to help them simplify the controlling network. NetNumber’s TITAN engine radically simplifies signaling and control in the core network and reduces the negative impact of signaling traffic. As the industry’s most robust Centralized Signaling and Routing Control (CSRC) platform, TITAN offers a flexible and sustainable solution in the migration from time-division multiplexing (TDM) to Internet Protocol (IP).

“Think of it as a smartphone model of signal control: on a smartphone, there are twenty different applications you can switch between…you can do voice, messaging, can purchase an airline ticket, and more,” explained Ranalli. “But imagine how crazy it would be if you need 20 different phones for each app. In this way, carriers have been deploying twenty different infrastructures instead of one infrastructure where you just have the software. This is the disruptive structure.”

How NetNumber is Keeping Up with Network Trends

Nowadays, businesses need to have a global reach and offer the ability to communicate with the global community, and the same is true for customers across the world. As the cloud and other digital solutions continue to transform the way businesses operate and how people communicate, organizations need to adapt to the rising trends in the telecommunications network space in order to stay relevant and competitive.

Ranali shared with SourceForge which trends and technologies in the VoIP network space will disrupt the industry and create a huge impact in the business communications landscape in the coming years:

The Continued Rise of the Cloud and BYOD Solutions  

“There has been a dramatic shift now to cloud-based collaborative services: all meetings are now online, where voice and video are hosted and handled through an online cloud service,” said Ranalli. “Users can also share presentations, edit docs, participate in impromptu video meetings, and more…almost 100% has switched to cloud-based unified communications services now. Also, today’s dynamic businesses don’t give desktop phones to their workers anymore; bring your own devices (BYOD) is much more common.”

The Advent of the Private Long-Term Evolution (LTE)

“We’ve all been experiencing LTE with mobile networks, where national networks (i.e. Verizon and Sprint) that you sign up for individually,” said Ranalli. “But it turns out that this technology that mobile networks use can be scaled down, where an individual enterprise can run its own complete private network. This includes broadband, 4G, and LTE data and voice services…all of these technologies can be exclusively deployed by mobile network operators and be squeezed down through software defined networking, allowing individual companies to run their own network.”

Mobile networks in the future will look quite different from the ones being utilized today. These networks will be a combination of many private networks that interwork with broader global mobile networks. However, much of the mobile activity will happen on private networks. “We are now just entering the early phases of these private networks,” noted Ranalli. “By using a private network, companies can control every device on a private LTE network. It is the same mobile technology that is deployed from major carriers but it exists today for individual use by public safety, firefighters, police, and military.”

Choosing the Right Communication Solution

With so many technology solutions emerging and changing the telecommunication network space, Ranalli believes that at the end of the day, what businesses look for in a solution remains the same: it should deliver the best service to its users and enable them to successfully move to the cloud.

“There is a long history in the communication industry with the network architecture, whether at a large carrier level or talking about it in a department at an enterprise,” said Ranalli. “Our history of a network has been physical boxes…you buy them, see them, and monitor them. And now we have fifty years of history behind us as we try to change the way we’ve done things. And as a vendor in this space, today it is about delivering core technology so that the consumers can (and should) absolutely switch to the cloud.”

Ranalli also advised businesses to take advantages of the technologies offered by service providers. “I am a strong advocate of someone else or outside the company (like a hosted or cloud service provider) spending time and money on a service in a cloud environment and continuing to manage, upgrade, scale, and give it flexibility,” said Ranalli. “Right now is a great time in IT to let someone else do [the heavy lifting].”

For more information about NetNumber’s  broad range of solutions for MVNOs, Retail Fixed/Mobile/Cable MSO CSPs, OTT Providers, and Interconnect/IPX Carriers, visit NetNumber’s official website.

 

About NetNumnber

NetNumber is a leading provider of software-based, centralized signaling and routing control (CSRS) solutions for wireless and wireline telecommunications operators. Founded in Lowell, MA at the end of 1999, the company has been helping telecom providers simplify their networks through innovative technology solutions. NetNumber is a privately held technology company that offers a comprehensive list of communications and networking solutions that include Diameter Firewall, Number Portability, HSS with Authentication, Ut Proxy, HLR with Authentication, Centralized Routing Engine, Signaling Control, Centralized Signaling and Routing Control, and more.

Jul 31, 2017 

Moxtra Offers a Fresh Take on Team Collaboration

workspace concept by moxtra

In today’s fast-paced and highly-challenging business environment, companies need their teams to work faster, perform smarter, and function more productively. But achieving these goals is not an easy feat, and requires a reliable communication system and good inter-office collaboration. It also means building a company culture that values innovation, strong communication, and collaboration.

Fortunately, when it comes to collaboration, organizations have easy access to a plethora of tools and technologies that help foster team collaboration and empower the workforce. One of these is Moxtra. Created by the co-founder and former CEO of WebEx, Subrah Iyar, in conjunction with former Senior Director of Engineering at WebEx and Cisco, Stanley Huang, Moxtra is an embeddable cloud collaboration platform for the mobile era.

In this article, Matthias Broner, the Head of Product Marketing at Moxtra, talks about how modern teams can enhance collaboration and shares with SourceForge how Moxtra is offering a fresh take on collaboration with their innovative solutions.

Enhancing Collaboration for Modern Teams

Ensuring successful teamwork and effective collaboration is so much more than just making sure team members work together on a project in the same corporate workplace at the same time. Thanks to the cloud and the growing number of collaboration tools, the physical distance between team members no longer defines success nor hinders teams from collaborating with one another. It has expanded the capabilities of individuals to work from any location and still have easy access to all of the tools, experts, documents, and resources that they need to perform and excel.matthias broner product marketing at moxtra

“The rise of cloud and mobile computing has freed the worker to have the same impact from their desk, as from their kitchen table,” said Broner. “By allowing for a cloud to manage the data, communications, and users, businesses become less reliant on the need for employees to constantly be in the office at their desk hard wired into the network, they can begin to become mobile workers. Managing tasks, communications, and international relationships has never been easier, or more secure.”

According to Broner, there are four critical ingredients that can create successful teamwork:

  • Communication – There needs to be consistent communication between all parties within a team, not just top down communication.
  • Goal-setting – There has to be clear goal setting, and proper distribution of responsibilities so that everyone knows what they’re working towards.
  • Feedback – There needs to be a clear channel for effective feedback and review in order to progress and grow.
  • Planning – There must be effective planning so that all parties know their duties, and the team has a clear concept of the timeline.

Once all of these elements are present, teams will be in a much better position to achieve the desired outcomes. Of course, the use of the right communication and collaboration technologies is also crucial to truly transform workplace performance. Broner says: “Communication technologies help facilitate this process by allowing people to have access to all members in their company; by providing a digital audit trail so that users can always find their content and communications; by supporting multiple modalities of communication and collaboration; and by allowing users to accessible from anywhere at any time.”

Moxtra: More Than Just Messaging

Built by industry experts with veteran experience in the cloud and collaboration markets, Moxtra does more than just offer messaging capabilities. Platform-agnostic and device-agnostic, Moxtra powers collaboration for the mobile world. “Our leading product is our embeddable SDKs (Software Development Kits) and APIs (Application Programming Interfaces),” said Broner. “We enable encrypted and compliant collaboration inside of any mobile and web application.”moxtra company logo white

Moxtra’s SDK Platform delivers Moxtra’s full suite of collaboration services in one comprehensive module. Developers and businesses can tap Moxtra APIs and SDKs to transform existing applications (including e-learning, ERP, Financial, UC, and CRM tools, as well as native mobile apps) to provide built-in collaboration and boost mobile user engagement. Integration is quick, taking less than a day, and does not require upfront investment.

Some of the features developers can embed in their apps include:

  • One-on-one chat
  • Group messaging
  • File sharing
  • Document download
  • Push notifications
  • Document annotation
  • Document viewing
  • Integrated alerts
  • End to end encryption
  • Email integration
  • e-Signature and Approvals
  • Message queueing
  • Bidirectional unicode
  • Fully auditable
  • Synchronization
  • Edit recent messages
  • Send and receive pictures and videos
  • Voice messaging
  • Cloud storage + upload
  • Admin controls
  • Video Conferencing

By being able to leverage a technology partner like Moxtra, Broner says that the process of spending resources and time to build a custom solution has been minimized and cut down to almost nothing. “The ability to use APIs to enhance a solution can give an application a massive boost in performance, experience, and value overnight. And by using SDKs, the front end, not just the back end, is already built out,” he explained. “Moxtra’s SDKs includes the ability to seamlessly rebrand the components to easily fit inside of your application, without looking like 3rd party features.”

In addition to Moxtra’s embeddable APIs and SDKs, the company also offers an application that is native to iOS, Android, Mac, Windows, and the web. The app is completely encrypted and can be white-labeled or rebranded out of the box to fit a company’s needs.  According to Broner: “The concept was an application that would combine all of the functions for virtual collaboration that were currently siloed: Messaging, e-mail, web meetings, and document collaboration are all typically housed in different applications under different licenses. Moxtra unites them all under one roof, with a clean user interface and a seamless workflow between the different functions of the application. Making it a truly unified communications solution.”

The Moxtra app features includes the following:

  • Persistent group messaging
  • Document sharing
  • Document annotation
  • e-Signature and approval
  • Clip Recording (proprietary voice and annotation recording creating an MP4 over content)
  • Live meetings with video conferencing
  • Screen sharing
  • Remote control/co-browsing

Whether it’s for strengthening internal and external collaboration, for the review and approval of workflows, or for general communications, companies can leverage Moxtra’s innovative solutions to unleash productivity and meet the needs of customers. “All the features of Moxtra are modular and can be integrated into an environment, as well as be hosted in our encrypted cloud, or on-premise,” said Broner.

To learn more about Moxtra and how it is transforming collaboration for organizations, please visit Moxtra’s website.

 

About Moxtra
Moxtra is a leader in mobile-first embeddable collaboration services. Founded in 2012 by the same team that created WebEx before its sale to Cisco, Moxtra boosts mobile user engagement and collaboration by extending existing apps with embedded collaboration technology. Their Collaboration SDK platform lets people work the way they want to. Moxtra’s mobile first, multi layered collaboration service is available through their channel and solution partners.

Jul 28, 2017 

U2 Cloud Exec Explains the Advantages of a DaaS Solution in the Workplace

u2 cloud concept on desktop computer screen

Driven by digital transformation and the advent of cutting-edge technology solutions, the way businesses connect employees (both in and outside of the office) is rapidly changing. The influx of bring your own devices (BYOD) and cloud-based solutions in the workplace has led to a radical shift in terms of work flexibility, employee productivity, and business efficiency. One of the newer, more innovative tools poised to provide businesses and their employees with a secure solution is the Desktop as a Service (DaaS) solution.

In this article, Pete Valentine, the EVP at U2 Cloud LLC, explains why businesses should take advantage of a Desktop as a Service (DaaS) solution and shares with SourceForge how U2 Cloud’s DaaS tool helps address the ever-evolving communication and collaboration needs in the modern workplace.

What is Desktop-as-a-Service (DaaS)?

Desktop-as-a-Service (DaaS) is a cloud offering that provides users with virtual desktops and the necessary supporting infrastructure which is hosted, fully supported, and completely managed for ease of use and communication cost savings. With a DaaS solution, each employee desktop becomes a virtual workstation in the cloud, thereby providing streamlined access to business data and applications anywhere, at any time.u2 cloud llc connected applications

As a leading provider of cloud hosted desktops, servers, storage, and networking solutions, U2 Cloud gives businesses and their employees the choice and flexibility to work from any device and any location with their innovative DaaS tool. “U2 Cloud delivers unique private cloud experiences for customers who want to increase security and improve performance, reliability, and flexibility in their enterprises,” said Valentine. “Users can access data anywhere, at any time, and have the same experience across all soft apps, data, and more…all within an infrastructure that offers the ultimate 24/7 portability at a reduced cost.”

Aside from enhancing the cloud experiences for users, DaaS is a cost-efficient solution that allows businesses and their employees to have a flexible and mobile work environment. “From a mobility standpoint, U2 Cloud provides mobile device management,” said Valentine. “However no metadata resides on any endpoint so many customers opt out of MDM.  We have the utmost flexibility with customers’’ security & compliance initiatives.  Our delivery mechanism is the only Common Criteria/NIAP certified multiple times, meeting federal security requirements including FIPS PUB 140-2 for encryption and HSPD-12 for secure authentication.”

DaaS Solution for Today’s Modern Workplace

According to a leading market research company Technavio, the global DaaS market is expected to reach approximately $1288 million between 2016 and 2020.  The increasing need for enterprise mobility and data management and security are augmenting the demand for DaaS solutions in the workplace.

So how can a DaaS solution help small and mid-sized businesses (SMBs) support a mobile and dynamic workforce?  Below are the key benefits of using a Desktop-as-a-Service tool:

  • Improves Security – Allowing employees to freely use the network and their mobile devices that are not regulated by the IT may pose security risks and result in the loss of valuable company data. With DaaS, the disaster recovery plan can secure data in case of malicious attacks (hackers), natural disasters, and human error. By storing data in the cloud, businesses can rest assured that their data will be safe and secure at all times.
  • Reduces Costs – SMBs can save up on costs by allowing their employees to work offsite and hire remote workers internationally. Rather than investing in services and hardware to host machines on-site, SMBs can reduce costs by “renting” infrastructure from a DaaS provider. Plus, the hosted nature of DaaS enables a company’s existing hardware to remain unchanged, thereby saving up on costly hardware upgrades.  
  • Enhances Mobility – DaaS allows businesses and their employees to have a flexible and mobile work environment. For SMBs looking to provide their employees with the benefits of a virtual desktop infrastructure, using a DaaS solution enables them to access files from anywhere, using mobile devices such as smartphones, tablets, and laptops. Rather than being trapped to a workplace cubicle, employees can have the opportunity to work from wherever they choose, at any time.
  • Allows Device Flexibility – Bring your own device (BYOD) is becoming a trend in the business world as it offers employees convenience while working anywhere. Since DaaS supports BYOD, employees are given the opportunity to use their personal mobile devices while providing them with access to the same data and application through the cloud.

Why U2 Cloud Shines in the DaaS Solution Market

U2 Cloud Desktop-as-a-Service (DaaS) supports today’s modern workforce by ensuring a brilliant user experience on any device, under any network condition, often equaling or surpassing the local PC experience.user on tablet with u2 cloud enabled

As a leading cloud service provider, U2 Cloud “provides desktop software infrastructure and Software as a Service (SaaS) solutions and focuses on delivering a secure user experience,” said Valentine. U2 Cloud believes that one of the best tools that help improve employee performance and business productivity is by using DaaS as part of a company’s business communication and collaboration solutions.  

U2 Cloud’s DaaS solution enables small and mid-sized businesses to take advantage of the following:

Safe and Secure Data Transmission – All data transmissions with U2 Cloud DaaS is secured through high-performance, standards-based encryption. This DaaS solution delivers multiple redundant systems that covers everything from power through to intrusion protection.

Unlimited Resources  – More computing power is added seamlessly, right when your organization needs it.

Platform Agnostic – Devices from all the leading manufacturers enjoy the same experience.

Business Continuity  – Natural disaster proof facilities around the country ensure that an organization won’t miss a beat.

Enterprise Security Features – Benefit from security system and features that are normally found in only the largest organization.

Application Virtualization – Collaborate from anywhere in the world, simultaneously and from any device.

Fully Managed Solutions – All infrastructure hardware, software, and security are managed by certified engineers.

Latest Software – Businesses can enjoy seamless upgrades to the most recent versions of the applications.

 

To learn more about U2 Cloud’s DaaS Solution and how this cloud-based offering drives growth and improves customer service while cutting costs and complexity, visit U2 Cloud’s official website.

About U2 Cloud

U2 Cloud is a leading provider of cloud hosted desktops, servers, storage, and networking solutions. The company aims to “transform enterprise computing by providing secure anytime, anywhere access to applications, Windows desktops, and corporate resources to any end-user device.” Headquartered in North Florida with offices in the East, Midwest, and West Coast, U2 Cloud offers hosted virtual desktops, Software as a Service (SaaS), Hosted Windows Applications, Infrastructure-as-a-Service, FIPS Compliant, High Definition VDI, Workspace-as-a-Service, and other technology solutions for the enterprise.

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