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- When accepting a counteroffer is a good idea
- I can't tell you how many times I have read career advice articles imploring the reader to never, ever consider accepting a counteroffer. The advice giver, usually a well respected and well-read headhunter, explains that when you accept a counteroffer, you are just giving your employer time to find your...
- Blog posts 2008-03-11
- Old tech guys are slowly fading away
- I love visiting computer history sites and watching computer history shows. Why? When I visit these sites I gain a perspective on a part of my life that I did not have at the time I was passing through it. For example, when I first started programming in Applesoft on an...
- Blog posts 2008-03-08
- Project management responsibility can be elusive
- When two or more people are involved in delivering a technical project, there is an absolute requirement for shared responsibility if the project is to be successful. This means communication. It also means that understanding of that communication is essential. In other words, you have got to be sure that the message...
- Blog posts 2008-03-06
- When techs try to communicate with management
- Let's face it, companies need techs. There's no way they can run their business today without them. But unless your company is in the business of writing software or developing computer hardware, most business owners and managers do not understand techs. Techs speak a different language. In fact, we seem to...
- Blog posts 2008-03-05
- You promised it could do what?
- Owing to the overwhelming response to my first three-part story in which Harold did NOT get fired but I did, I would like to try your patience with another fine tale, told in three installments. This one takes place in the far distant past, early in my career when I believed...
- Blog posts 2008-02-27
- So tell me again why you were fired
- Maybe it has never happened to you, but I have been fired twice in my career. Depending upon how you approach it, the unpleasant experience of being fired can be disastrous or it can be one of the best learning experiences of your career. In my case, I got to pass through this...
- Blog posts 2008-02-27
- When management is wrong
- What should you do when management is wrong in asking you to do something? You are closer to the situation and know why the requested course of action is doomed to fail. Should you keep quiet and just do as you have been asked or should you speak up and...
- Blog posts 2008-02-26
- A subordinate refuses an assignment
- A few years ago I managed a larger IT staff than I presently do. We held regular staff management meetings to facilitate communication among ourselves. In one of these meetings I tried to delegate an assignment to a junior staffer that would have helped the entire department keep on top...
- Blog posts 2008-02-24
- Delegate subfolder permissions in Outlook
- After many years of painstaking effort, you have finally trained the CEO to use sub-folders in Outlook. E-mails are now being happily filed in those sub-folders organized in the way that makes sense to the busy executive. Unfortunately, your Exchange Server database continues to grow because the executive never...
- Blog posts 2008-02-19
- No tech can know everything
- Sometimes, being a tech can be a routine, quiet, and almost boring job. And then there are days when the Web site crashes. As the Tech of All Trades for my company, I support dozens of pieces of technology. I know a little about most of them,...
- Blog posts 2008-02-18
- Trouble with Cached Exchange Mode in Outlook
- Yes, I know we're a little behind. We have not yet migrated to Office 2007 or Exchange Server 2007. Even though we are a small business with only about 100 seats that's still a big financial commitment. Maybe we'll take the plunge next year. But for today, we are still...
- Blog posts 2008-02-14
- The server is located where?
- For most of my career I have worked on servers in...well, a server room. In smaller companies the servers were located in a closet and in the even smaller companies, they were in a corner under the stairs or in a back office somewhere, usually next to the wall board for the phone...
- Blog posts 2008-02-13
- Yet another Blackberry outage hits North America
- For the second time in ten months RIM has suffered a 'major service outage' in North America that affected about eight million subscribers but the service was restored a few hours later. BlackBerry received a black eye last April when the mobile email service failed for almost 48 hours. A smaller outage was also...
- Blog posts 2008-02-11
- Wait while I put on my phone guy hat
- Being the computer guy for a small to medium business has a lot of perks. One of them is the sense of community and the low-pressure atmosphere. It's easy to get to know everybody in the company as I work on their computers. For the most part, life in an SMB is laid-back...
- Blog posts 2008-02-07
- The server crash that wasn't
- The first sign of trouble was the paging and the frantic calls to my extension. "Tim, the server is down. Help!" Those are dreaded words that a network administrator never wants to hear. I run to the server room to check things out. I had been working on another server...
- Blog posts 2008-02-05
- At what point should you use trouble ticket software?
- Fellow Tech Rebublic blogger Joe Rosberg has a great discussion going on over at his place, Desktop Support. The post is entitled, "How many users can one person support?" Based on the number of comments (89 so far) I would say he hit upon a subject about which most IT support...
- Blog posts 2008-02-04
- The flawed process of getting a job offer
- At least three times in my career I have gone through the long interview process for a tech job, got an offer and then turned it down. Each case would have been a step up in either income or responsibility. One was turned down because it required a move of about 150...
- Blog posts 2008-01-31
- Installing company software on employee laptops
- While I was out of the office today, a Vice President walked into my assistant's office and demanded a copy of MS Office to install on his new laptop. The laptop in question is not company property. It is a recent purchase for home personal use, probably for his daughter. The VP...
- Blog posts 2008-01-30
- Change Management - a critical IT skill
- When I interviewed for my current position as the IT Manager for a small business with less than 100 users, I was asked very specifially how I would handle difficult employees. Sensing a potential problem I clarified the question asking if they had experienced problems with employees not embracing new...
- Blog posts 2008-01-30
- Blocked spam hits a new record
- I work for a small to medium sized company. We have about 100 mailboxes, some of which have been around for more than ten years. As evidence that spam continues to get worse, I present the following chart from our Commtouch management console. It shows that 1.2 million pieces of spam were...
- Blog posts 2008-01-24
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