Help
Trudon Products
- Where can I find your products?
- I would like to receive some samples
- How long do the candles last?
- How do I care for my candle?
- My candle does not burn straight.
- The scent of my room spray doesn't last
- The scent of my candle is not strong enough
- Where are Trudon candles manufactured?
- Why have some products been discontinued?
- What types of wax do you use to make your candles?
- I broke the glass of my La Promeneuse product. How can I buy a replacement glass?
Ordering and payment
- I would like to receive a promotional code
- Can I safely use my credit card on your website?
- Can I request a gift-wrap for my order?
- Which credit cards do you accept?
- I haven't received a confirmation email
- How can I receive my invoice?
- Can I use more than one payment method for a single order?
- What can I do if the product I want is sold out?
Shipping and Delivery
- What are the delivery times?
- What are the delivery costs?
- Where do you deliver?
- Do you deliver to Canada?
- I still haven't received my products
- I placed my order 3/4/5 days ago and I still haven't received anything
Returns
- What is your return policy?
- Can I return online purchases to a Trudon retailer?
- My merchandise was damaged when I received it; can I receive a refund?
Other
Trudon Products
Where can I find your products?
Please visit our website to find a point of sale close to you.
I would like to receive some samples
We do not send samples upon request. However, you can choose two free samples from a proposed selection for each order.