Self service
Invoice, license, account, security, and other common questions.
Account
License
- How to upgrade your existing subscription to Plus
- How to upgrade your existing subscription to Plus (Legacy)
- How to activate Office Timeline Pro (Legacy)
- How to upgrade your existing subscription to Expert
- How to upgrade your existing subscription to Expert (Legacy)
- How to activate Office Timeline Expert (New Purchase)
- How to activate Office Timeline Expert (New Purchase) (Legacy)
- How to add more licenses to an existing subscription (Legacy)
- How to add more licenses to an existing subscription
- How to activate Office Timeline Plus (New Purchase)
- How to activate Office Timeline Plus (New Purchase) (Legacy)
- How to revoke your license manager role
- How to designate or change an Office Timeline license manager
- 100% Money back guarantee, product returns
- How to activate your license on machines with no Internet connectivity (Legacy)
Invoice & product key
FAQ
- Clarification on Office Timeline Update Communications (August 2025)
- Does Office Timeline support file formats other than .pptx?
- Why am I asked to reimport when trying to refresh data from Smartsheet?
- I purchased Basic Plan but my license says “Lite” now. What’s going on?
- What's the difference between Office Timeline Add-in & Online?
- Comparison of Office Timeline Plans
- Office Timeline Access Blocked
- Can I configure Office Timeline to go through my web proxy?
- I purchased Pro+ Plan but my license says “Plus” now. What’s going on?