The Support Center

Get help from the Glean Support Team

Known Issues Post Migration:

Customers cannot see past tickets. This is resolved for all open, pending, or on-hold tickets. We will move all conversations older than 18 months to the "Ticket" history section in the Customer Portal. Please follow the instructions in our documentation.
New Username/Password - unfortunately login credentials were unable to migrate. We have made this easier in our request flow to remove an OTP dependency as long as you're logged in and are a Glean Support Contact. Please make sure you are logged in here so your tickets get routed properly.
Many of the issues above can be addressed through our Documentation. Please review for some of the differences between our old and new experience.

Support Portal

Ask Query for help on Glean specific issues!

If you're still having issues you can:

Still stuck? Glean admins can submit tickets by talking to Query or by emailing [email protected].

Support Office Hours

Monthly drop-in sessions for live troubleshooting with the Support Team

Join us the 2nd Thursday of every month at 8am PT

Glean Docs

Official product documentation for admins and end users, including setup guides, feature overviews, best practices, and how-to instructions.

Developer Docs

Technical resources for developers building with Glean, including APIs, SDKs, authentication, integration and implementation guidance.

Community Resources

Practical content for the Gleaniverse community, including expert tips, videos, walkthroughs, and real-world best practices.

Frequently addressed topics

# Support

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