These guidelines, in accordance with the Seller rules, apply to all offers and orders in the Top ups category. Every top-up must come from an official source and be delivered in full and on time, and you must follow the rules below. If you break them, your account may be suspended.
Who can sell top ups
Top ups is a restricted category. To sell in it, you need:
At least 250 completed sales
A feedback score of 98% or higher
Once you meet both requirements, apply for access. To learn how, see the Additional verification for restricted seller categories article.
Top up sales have a 0% commission. To learn more, see Seller fees.
What you can sell
In-game money bought with real money, such as Diamonds, V-Bucks, or Lattice
Top ups for in-game items, such as battle passes, skins, or bundles
What’s not allowed
Selling accounts, including shared, family, pre-leveled, or gifting accounts
Requiring buyers to create a new account to receive a top-up
Listing trial products as regular products
Misleading subscription lengths, or delivering them in parts
Topping up from unofficial or unauthorized sources
Paying for manual top-ups with stolen cards or other restricted payment methods
Using cheats, bots, or exploits
Offering deals outside Eldorado
Deliver each subscription in full. If your offer says 12 months, send 1 code, account, or link that gives the buyer 12 months. Several shorter codes don’t count, even if they add up to 12 months.
Offer rules
Accurate offers: your offer description, price, and delivery method match what you deliver
Correct category: your offer is in the right Top ups subcategory, or we may remove it
Official sources: every top-up comes from the game’s or platform’s official channels
Delivering in time: Offer must be delivered within the guaranteed delivery time
Proof of delivery
Send proof in the order chat right after you deliver. You can send:
A game screenshot that shows the buyer’s character ID and updated balance
Before-and-after screenshots, for upgrades
A transaction receipt from the game or platform
For manual top ups, include the buyer’s character ID and the payment confirmation.
Keep records for every order. If you can’t show proof in a dispute, the decision may go in favor of the disputing party.
Orders and disputes
Deliver on time. Complete every order within the guaranteed delivery time on your offer. If you expect a delay, let the buyer know in the order chat before the time runs out.
Reply to buyers and help them. Answer questions quickly and work with buyers to fix any problem. Most issues can be solved in the order chat before they turn into a dispute.
Stay helpful and respectful in a dispute. Keep talking to the buyer and focus on solving the problem. Send your proof of delivery before the evidence submission window closes.
Transaction management
Transaction records: keep clear and verifiable records for each order. Missing proof may result in unfavorable dispute outcomes.
Note: We may hold part of your earnings for a short time until we verify the order. This applies only to some products and programs.
Violations and penalties
Violation | 1st Offense | 2nd Offense |
Cheats or exploits | Permanent Suspension | Not applicable |
Misleading listings, offsite offers | Temporary Suspension | Permanent Suspension |
Use of unauthorized Top-Up sources | Permanent Suspension | Not applicable |
Harassment, fraud, or stolen card usage | Permanent Suspension | Not applicable |
Eldorado reserves the right to take stronger action depending on the severity of the violation.