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26 questions
Newest Active Bountied Unanswered
Best practices
0 votes
2 replies
124 views

What is the right list of characters for default, top at sorts of operating system as prefix? AAAA 1111 Variation or different. As in DOS, a structure for files and operations at "most important ...
Score of 1
0 answers
89 views

We have HPSM version 9.6 and we are currently facing an issue related to Login. We have verified our LDAP setting but couldn't understand why the following error message is coming - "Invalid ...
Score of 0
1 answer
140 views

As an ITIL user I should not see any Configuration Items prior to selecting Company I know this is ready when:  Incident, Problem, Change: prior to selecting Company I don't see any Configuration ...
Score of 0
1 answer
598 views

I have created an extension that adds a new field of type AttributeEnumSet to the Person class, now I want to filter the tickets (incidents) by my new field, adding it to the "add new criteria&...
Score of -1
3 answers
500 views

Regarding software release and change management. What is the difference between a Release and Change? Is it the same thing? Asking because Jira Software includes Releases but Jira Service Desk ...
Score of 0
2 answers
5422 views

Within my ServiceNow environment, I manage a number of incidents from different organizations, I've started the process of setting up a dashboard for one customer's CIO to view all tickets and ...
Score of -1
2 answers
93 views

I am currently making some adjustments to our ticketing system. When the helpdesk closes an issue they have to select what the root cause was. For example a ticket might be created where the user ...
Score of 0
2 answers
98 views

how does ITSM process a suggestion from a client? E.g., client suggests improvement in IT infrastructure. I have already tried reading the documentation.
Score of 2
2 answers
1740 views

I am new to ServiceNow, I have created a standalone table like "u_myTable", but Now according to my requirement I wanted it to extend from "task" or "cmdb_ci" table. Is it any possible way to achieve ...
Score of -1
1 answer
1455 views

I need to restrict the list of business services, visible to users in self-service portal and incident page. User should only see the services, available for him. I've added Business service -> ...
Score of 0
2 answers
1212 views

In iTop, How is it possible to save caller's IP address in tickets (User Request and Incident) I tried to modify datamodel.itop-tickets.xml in my extension module. I added a field named 'ip' ...
Score of 0
1 answer
530 views

Currently I keep track of all my servers in SNOW. Now I want to go further and keep track of my installed software. Would my Software be a CI? Or what is the best practice to keep track of my ...
Score of 1
2 answers
845 views

I have a small question: Can I convert my mission and vision with Cobit to IT-Goals? The aim is to use this processes in TOGAF for set up my Enterprise architecture, and using ITIL for evaluate, ...
Score of 0
1 answer
276 views

I am developing a workflow and at one point the workflow can go into 3 directions. Let's call them A, B and C. But unfortunately I don't have the info in SNOW so, a person needs to choose the ...
Score of 0
1 answer
807 views

I am currently in the process of using the Jira API to pull some data on tickets created into a separate database. Tickets have been designed to follow ITIL standards and have a 'Time to first ...
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