Managed IT Services

Avoid operational downtime and maintenance issues with Managed Services from Prototype: IT. Our certified technicians are on standby 24 x 7 to help you with any problems that may arise with your network infrastructure, computer workstations, servers and applications.

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Managed IT Services for Every Size Business. Do You Have the Support You Need?

Computer running slow? Printer not working? Can’t access your critical data and business applications? These are just a few of the many technology issues that most businesses experience in their day-to-day operations.

Our Managed IT Services act as an extension of your business by handling all your daily computer issues to ensure maximum business continuity and minimal costly downtime. Our IT Support Services tech support will proactively monitor and manage your IT assets and environment to identify, isolate and resolve potential risks before they become an issue that negatively impacts your business.

Get a Free Network Assessment Today

Fill out the below form to receive a free network analysis of your infrastructure

Get a Free Network Assessment Today

Fill out the below form to receive a free network analysis of your infrastructure

Quick Response and High First-Time Resolution

While our level of proactive services differentiates us from the competition, unforeseen issues can and do occur with any business. Through our real-time tracking of Service Level Agreement (SLA) metrics for continuous improvement and depth of resources of U.S. based staff with no outsourcing, we deliver unmatched response and resolution rates. Prototype:IT clients currently experience a 26-second wait time on calls and ticket submissions to our Help Desk and on average, 80% of our customers’ issues are resolved with their first engagement of our Help Desk Team. Our highly experienced, highly certified IT staff combine their extensive knowledge, best-in-class methods and the latest technology to address and fix all of your information technology issues and needs.

Proper Ticket Escalation and Updates

We live by the quality of services we deliver to our customers each day. And while we consistently strive to resolve problems and ticket submissions in a fast and reliable manner, some issues are more complex and will require advanced technical support. We will leverage the full breadth of our seasoned, highly certified resources on your behalf, including Tier 1 through Tier 3, network architects, system engineers and other SMEs and specialists to ensure an effective and thorough solution. And we’ll keep you up-to-date with status updates and notifications throughout the process.

On-site Managed IT Services Support Available

If your problem can’t be addressed and resolved remotely by our team, we also offer full emergency and scheduled on-site technical support for all of your IT needs.

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Our Managed IT Services

Our comprehensive Managed IT Services include, but are not limited to:

24×7 Helpdesk
Support

Remote Monitoring & Management

Virus
Protection

Email
Management

Intelligent
Patching

Back-up
Management

Third-Party
Vendor Support

You Run Your Business, We’ll Run Your IT

Our managed IT services have a proven track record of keeping our clients’ businesses safe and secure by proactively addressing their day-to-day needs and solving their most challenging issues. We’ve learned a thing or two along the way by serving customers across a wide variety of industries and verticals, as well as each customer’s unique environment. Leveraging this gained knowledge in combination with our highly skilled technical staff and depth of resources results in success for your business through our effective, quick and reliable support.

In addition, continuous improvement is a part of our normal process. We listen to and welcome your comments, feedback and suggestions and collaborate with our own team each day to establish best practices in each functional area. After the successful resolution of each ticket or support request, you’ll have the opportunity to evaluate and rate our performance. We want to make sure you are consistently and fully satisfied with the exceptional level of service we provide for your business.

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Considered the Best DFW Managed IT Company

Based on client feedback, customer satisfaction scores and awards for our proactive managed IT services, many consider Prototype:IT as the best DFW managed services provider. For over 15 years, Prototype:IT has been serving growing businesses in the DFW metroplex and across North America. We believe the best businesses are built around great partnerships, and we pride ourselves on the type of personalized support that will deliver the performance, reliability and day-to-day operations you need to stay ahead of your competitors.

Our Valued Partners

Prototype:IT has developed a strong and deep partner eco-system with the best technology providers in the industry. This allows our team to deliver best-in-class solutions and the latest technology to your business from partners including but not limited to: