
Ross Troha
One less star because of a minor usability thing which would make life easier for those us who need to type in codes into the app. The keyboard does not open up to the numpad or keyboard + number row at the top when clicking on Enter Code from a notification. Instead it opens to the default keyboard without the numbers requiring Pressing+Holding or manually switching to the keypad. Otherwise, it works well. I don't have issues receiving the appropriate notifications, either.
2 people found this review helpful

A Google user
Very annoying app. The worst part is that the push notifications just don't work. I have to manually open the app to see the request and approve it. Then, a few minutes later, the push for the original request will finally show up in my notifications, by which point it's useless and I don't need it anymore. Also, I emailed the support email for the app store to mention my issue and all they said to me was that the email support was for paying DUO users. Why put that email for the free app?!
108 people found this review helpful
Cisco Systems, Inc.
November 6, 2019
Hi there, what type of account are you protecting with Duo? Please give the suggestions in this article a try (https://help.duo.com/s/article/2050) and let us know if that helps! Email support is provided for all Duo users, including those on the free edition, but you must be a Duo administrator. Learn more here: https://help.duo.com/s/article/1441

Kierra McCullough
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Fails to send push notifications the vast majority of the time. When it does, they frequently disappear after clicking "approve" without actually approving the login. Also, there's zero reason to require two button presses to approve a login. It seems like a minor detail, but when you have to use this every single day, the pointless redundancy becomes incredibly frustrating. The user experience with this app is horrendous.
239 people found this review helpful
Cisco Systems, Inc.
March 31, 2021
Hi Kierra, thanks for sharing that feedback with us. I'm sorry to hear you're having those issues. We'll look into the issue with the Push notifications on our end.