Announcements

AI has reached a defining moment. The conversation is no longer about its potential, but about how enterprises provide customers, employees, and AI agents with access to trusted knowledge when they need it.

NiCE has been recognized as a Leader and positioned furthest on the “Vision and Capability” axis in the Everest Group European Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2026, which evaluated 15 providers.

NiCE Workforce Empowerment has won the 2026 Future of Work Product of the Year Award, presented by TMC. The award recognizes technologies making a meaningful difference in how organizations and their employees work.

NiCE today announced the general availability of NiCE Cognigy in India, bringing secure, multilingual WhatsApp-ready AI Agents for voice, text and image to customer service teams — enabling always-on, conversational experiences for Indian consumers.

NiCE has been recognized as a Leader and positioned highest for Market Impact and furthest on the “Vision and Capability” axes in the Everest Group Global Contact Center-as-a-Service (CCaaS) Products PEAK Matrix® Assessment 2026, which evaluated 21 providers.

NiCE is proud to announce recognition as one of Newsweek’s “World’s Greenest Companies 2026.” This honor reflects our ongoing commitment to reducing our environmental footprint and delivering sustainable, innovative approaches.

Awards are gratifying, but the most meaningful recognition reflects what customers and partners are already experiencing in the market.