At Matcha Tea Ireland, your satisfaction is our top priority.
We take pride in providing authentic Japanese matcha and premium green teas of the highest quality.
If for any reason you’re not completely happy with your purchase, we’ll do everything we can to make it right — because great tea deserves great service. 🍵

💚 Our Promise

We stand behind every product we sell.
If your order arrives damaged, incorrect, or not as described, we’ll gladly replace it or issue a refund in line with the policy below.

Our goal is simple: to ensure your experience with Matcha Tea Ireland is smooth, transparent, and worry-free — from your first click to your final sip.

🔄 Returns Policy

Due to the nature of our products (food-grade teas and matcha powders), we can only accept returns under specific conditions:

1️⃣ Eligible Returns:

  • Items must be unopened, unused, and in their original packaging.
  • Return requests must be made within 14 days of delivery.
  • Returns are only accepted for products purchased directly from Matcha Tea Ireland’s official website.

2️⃣ Non-Returnable Items:

  • Opened or used tea products
  • Gift cards and digital items
  • Personalized or custom orders

3️⃣ Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
  • We recommend using a tracked courier service for safety.

💸 Refund Policy

Once we receive and inspect your return, you’ll be notified by email.
If approved, your refund will be processed within 7–10 business days, using your original payment method.

We’ll issue a full refund for:

  • Damaged products
  • Wrong items sent
  • Verified product quality issues

Partial refunds may apply for:

  • Late return requests
  • Products missing parts or packaging
  • Orders cancelled after dispatch

🚫 Non-Refundable Circumstances

We cannot issue refunds in the following situations:

  • Buyer’s change of mind after order dispatch
  • Delays due to customs or local couriers
  • Incorrect shipping address provided by the customer
  • Opened, consumed, or tampered matcha and tea products

We do not resell returned teas to ensure quality and hygiene for all customers.

🌍 International Orders

For customers outside Ireland:

  • Refunds and replacements apply equally to all regions.
  • However, customs duties or import taxes are non-refundable.
  • If your parcel is refused or returned due to unpaid customs, we can refund the product cost minus shipping fees.

We recommend checking your country’s import policies before placing an order.

🕒 Exchanges

If you wish to exchange an item, please contact our support team within 7 days of receiving your order.
Exchanges are approved on a case-by-case basis depending on stock availability.

📞 How to Request a Refund or Return

To start a return or refund, email us at:
📧 contact@matchateaireland.com

Include the following details:

  • Your full name and order number
  • Reason for return or refund request
  • Photo evidence if the item is damaged or incorrect

Our support team will reply within 24 hours with instructions on how to proceed.

🏠 Return Address

Matcha Tea Ireland
Dublin, Ireland 🇮🇪
(Return address confirmation will be provided in your return email)

FAQs About Refunds & Returns

Q1: How long do I have to request a return?
You must contact us within 14 days of receiving your order.

Q2: Can I return opened tea products?
Unfortunately, no. For quality and safety reasons, opened or used tea cannot be accepted.

Q3: Who pays for return shipping?
If the product is defective or incorrect, we cover it. Otherwise, the customer pays the return shipping cost.

Q4: When will I receive my refund?
Within 7–10 business days after we receive and approve your return.

Q5: Can I exchange for another product?
Yes — contact us to arrange an exchange within 7 days of delivery.

Q6: What if my item arrives damaged?
Email us immediately with photos; we’ll send a replacement or full refund.

Q7: Do you refund international shipping costs?
Shipping fees are non-refundable unless the error was on our side.

Q8: What if my package is delayed?
We’ll help track it, but refunds aren’t issued for courier or customs delays.

Q9: Can I cancel my order?
You can cancel before dispatch. Once shipped, cancellations are treated as returns.

Q10: How do I contact support?
Email contact@matchateaireland.com — our team responds within 24 hours.