FAQ

Once you have placed an order for your new Lacanche with the dealer and the order has been processed, you will receive an email with a web link to your own dedicated Lacanche order page. Please remember to check your junk email box. Your Lacanche web order page will have all the details of your order.  It is important that you check the order details, as once acknowledged the order cannot be amended.

Gas, electrical, building-in requirements and dimensions will be attached as documents to this this web page for your information.

Within approximately 10 working days we provide an estimated date of arrival of your range into the UK. Please note this is an estimated date only, it is not a confirmed delivery date. A delivery date will be confirmed once the range arrives in the UK.

On your web order page there is a link to complete a delivery form. Here we ask for details of the delivery, such as stairs at your property and door widths. It is vital that the delivery section is completed. We will not be able to deliver your new Lacanche without this information.

The published RRP includes VAT and standard Fourneaux de France delivery, which is defined as follows:

Standard delivery is by our two man delivery team or an Fourneaux de France Ltd approved delivery company to a ground floor location, unpackaged for inspection. The delivery driver will take instructions regarding specific positioning of appliance from responsible people on site (e.g. house owner, tradesman).
Delivery is subject to accurate completion of a Fourneaux de France delivery form which will be provided on receipt of order. When completing the form please include all detail of any steps, corners, stairs, floor surfaces, access and turning circles or other restrictions. Failure to notify these may result in non-delivery and additional charges. In the event of unforeseen access problems or Health and Safety related problems, it remains at the driver’s discretion to refuse delivery.

Re-delivery due to provision of inaccurate or incomplete information or at the recipient’s fault will be chargeable. Door widths of property should be a minimum of 735 mm to allow access of your range. Please be sure to advise us of any hindrances or obstructions e.g., even a single step or change in level, or narrow passageways. Deliveries are made at any time during the day from 8.00am to 8.00pm. Old appliances will not be removed. The delivery survey form (provided at time of order acknowledgement) will need to be completed and received in order for delivery to take place by Fourneaux de France. Additional delivery costs maybe charged for delivery to Highlands of Scotland, Northern Ireland and UK Islands – POA.

Yes, Lacanche have their own employed, fully trained gas safe registered engineers.

Lacanche range ovens have a high energy efficiency rating which means that almost no heat escapes from the oven cavity or door. For cooking, this means that the environment inside the oven cavity is hot and steamy, ideal for baking and roasting. However, all ovens must vent and the ventilation point on your Lacanche are the hob vents positioned at the rear of the hob top. The amount of condensation generated can vary by the type of food being cooked and for how long. The other major factor in the amount of condensation generated is the environment that the range is being used. Brick chimney breast, old uninsulated walls, and open plan areas will reduce the ambient temperature around the range which will increase the amount of condensation.

Condensation issues occur on many brands of appliances with high energy efficiency ratings and are not considered a fault but a by-product of highly efficient ovens.

Always use an extractor fan when cooking in the oven. Prior to cooking have the extractor running.

Ensure that the oven is preheated prior to cooking.

Use a tight-fitting lid or wrap food well in foil to seal in moisture.

Does your cooker have a gas oven? If so then this hole is meant to be in the control panel. It provides access for an engineer to control and regulate the mixture of gas and airflow for the gas oven.

Check it is clean by disassembling and cleaning the brass burner cap and cap stand. If the problem persists please contact us.

The control knobs are designed to come off, but they should be stiff and not come off easily. It is easily rectified by inserting a new spring clip using a pair of pliers. Contact our Service Department to purchase a new spring clip and for instructions.

This has almost certainly been caused by mishandling i.e. someone trying to lift or move the cooker using the towel rail. This is not covered by the warranty.

The induction hob is in the locked position. To unlock, turn the control knob of the effected hob anti-clockwise to the 11 o’clock position and hold for 10 seconds or until the A symbol appears on the display.

Noises can certainly occur when cooking on induction hobs. This is because the metal components in the base of the pot consist of multiple layers and vibrate. This usually occurs when using lower quality pots with glued bases. It differs from one pan to another and often reduces after cooking for a few minutes. Some noises are specific to the technology, while others may be caused by the pans. Here is a summary:

Induction-related noises
Induction technology is based on the properties of certain metals when they are exposed to electromagnetic influences. As a result so-called eddy currents occur, which make the molecules vibrate. These vibrations are converted into heat. As a result, quiet sounds are made depending on the material that is used. The sound may depend on the type of base on your pan.

Humming
Humming sound like a transformer. This happens when you are cooking on a higher heat setting, and it is caused by the amount of energy being conveyed from the hob to the utensils. The sound will disappear or be quieter if you adjust the hob to a lower temperature.

Crackling sound 
This sound occurs if the utensils are made from multiple layers of metal. The sound is caused by vibrations in the surfaces of the different layers of material that are in contact. This sound is caused by the cooking utensils and depends on their quality and the type of food being prepared.

Whistling sound
These sounds usually occur in cooking utensils made from multiple layers of material, and when two adjacent hobs are being used simultaneously on the maximum setting. The whistling sound will disappear or become quieter if you adjust the hob to a lower temperature.

Ventilator noise 
To ensure that the electronics work correctly, the temperature must not rise too high. The hob is therefore fitted with a ventilator, which works on different settings depending on the temperature. After the hob has been switched off, the ventilator continues to operate if the temperature is still too high