Expert Windows troubleshooting and unlimited user support, one fixed fee, no surprises.
Recurring Windows issues are reduced by 75% in 3 months with unlimited support for every employee.
Average response time is just 3 minutes to ensure downtime is minimized for your entire team.
Get 68.5% of tickets resolved on the first call, keeping your team productive and frustration-free.
No long-term contracts, leave with only 60 days’ notice for total flexibility and peace of mind.
Benefit from over 60 years of combined IT experience for reliable, on-budget Windows support.
Seamless transitions, rapid issue resolution, and lasting peace of mind.
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“I cannot say enough about the professional attitude and quick service!”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
Comprehensive, proactive coverage for every user
Every Windows device in your organization receives unlimited, fixed-fee support, no caps, no surprise invoices. The team answers calls live during business hours, resolving most issues on the first call. You get on-site and remote support tailored to your needs, ensuring your staff is always productive and your IT headaches are minimized. This comprehensive coverage is part of your flat monthly fee, delivering real value and predictable costs.
Leverage a seamless onboarding process that includes a full audit of your Windows environment, documentation of all findings, and a tailored plan to address outstanding issues. The transition is managed directly with your previous provider, ensuring smooth handover and minimal disruption to daily operations.
Benefit from proactive patch management, security updates, and user training to keep all Windows systems current and protected. Daily monitoring and backup checks safeguard your data, while custom alerts and reporting keep you informed of your IT health and compliance status.
Gain access to a dedicated vCIO who shapes your IT roadmap and aligns your Windows infrastructure with best practices. Regular account reviews, operational transparency, and strategic planning ensure your business stays ahead of the curve and maximizes technology ROI.
Experience rapid response, with an average of 3 minutes to support requests and 58 minutes to resolution. Most issues are resolved on the first call, dramatically reducing downtime and ensuring your team can focus on business, not IT problems.
Enjoy flexible agreements with no long-term lock-in, just a 60-day notice if you ever decide to move on. This builds trust and allows your business to stay agile, reflecting a true partnership built on earned results and client satisfaction.
Windows Support from iMedia Technology delivers stability and peace of mind for your business. Enjoy unlimited support for every user, faster response times, and fewer recurring issues, backed by a proven track record and clear, fixed pricing. Leverage a team with decades of experience to keep your Windows environments secure, updated, and optimized for productivity.
Expect measurable improvements in your IT environment. Within the first three months, your business will see technical issues drop by 75%. Benefit from transparent reporting, a dedicated vCIO for IT strategy, and the reassurance of working with a team that values long-term client relationships and operational excellence.
Gain clarity and confidence in your Windows environment by booking a strategy session.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Support requests are answered live during business hours, and the average response time is just 3 minutes. Most issues are resolved on the first call, and your team receives proactive attention to ensure minimal disruption and fast, effective solutions for all Windows-related problems.
Yes, all Windows support is included in your fixed monthly fee per user. There are no hidden charges or extra costs for on-site or remote support within your service area, meaning you get unlimited coverage for all your Windows systems, updates, troubleshooting, and security needs.
Switching is simple and well-coordinated. You’ll get a detailed 90-day onboarding plan, including a technology audit, issue resolution, and communication with your previous provider. Your team’s transition to managed Windows support is seamless and every step is clearly documented and communicated.
All support is unlimited during business hours, both on-site and remote, for every Windows device your business uses. There is no cap on the number of tickets or requests, so your staff can get help whenever they need it with no surprise fees.
Your business benefits from a 58-minute average issue resolution time and a 68.5% first-call resolution rate. Recurring Windows problems drop by 75% within three months, thanks to proactive monitoring, patching, and a team with over 60 years of combined experience.
