Flat-fee managed IT support that reduces issues by 75% in 90 days.
Technical issues drop by 75% in 90 days, proven with transparent metrics and client reporting.
Support tickets are resolved in an average of 58 minutes, so your team stays productive all day.
Clients enjoy unlimited, fixed-fee support with no surprise costs, making IT budgeting simple.
Clients stay an average of 9 years, thanks to reliable service and responsive communication.
68.5% of issues are resolved on the first call, delivering fast solutions and minimal downtime.
Real results and seamless IT transitions for growing companies
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I cannot say enough about the professional attitude and quick service!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
Expert support across all IT domains
Get unlimited, all-inclusive IT support, on-site and remotely, at a fixed monthly fee per user. Issues are resolved fast so your team can stay productive.
Benefit from proactive system monitoring, daily backup checks, and test restores to keep your data protected and prevent problems before they start.
Tap into expert-led cloud migration, including Azure cloud desktops, using a detailed, proven process for seamless transition and staff training.
Work with a dedicated vCIO to align IT strategy with business goals and budget, ensuring continuous improvement and regular performance reviews.
Enjoy flexible agreements, leave anytime with a 60-day notice. No long-term contracts means service is always earned, not enforced.
Accelerate resolution times with live-call support during business hours. Most support requests are answered in 3 minutes or less.
Protect your business from emerging cyber threats, including education on QR code attacks, with ongoing security monitoring and best-practice guidance.
Empower your hybrid workforce with solutions designed for seamless collaboration, both in-office and remote, using modern cloud tools.
Rely on a team with over 60 years of combined experience, delivering projects correctly and on time, backed by transparent performance metrics.
Experience next-level IT management designed for small businesses ready to grow. Benefit from unlimited on-site and remote support, proactive monitoring, and rapid response times, delivered by industry veterans. Every client receives a detailed onboarding plan, regular system reviews, and access to advanced cloud solutions, all for a fixed monthly fee. No hidden charges, just reliable, expert IT support that keeps your business running smoothly.
Confidently transition to a new IT provider with zero disruption. The onboarding process is structured and transparent, including a thorough IT audit, documentation of your entire setup, and direct conversations with every team member. Outstanding issues from previous providers are quickly resolved, and your staff receive tailored training for new systems, ensuring both immediate and long-term gains.
Take the first step toward fewer IT headaches and predictable support.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Switching IT providers doesn’t have to be stressful. With a detailed onboarding plan, every step is mapped out, from learning your business to fixing lingering issues and ensuring a seamless transition. You’ll get a proactive team focused on reducing technical headaches and setting your business up for long-term success, with no long-term contract commitments.
Support is unlimited and all-inclusive within the local service area, covering both remote and on-site help. You get fast responses, calls are answered live during business hours, with an average 3-minute response time and most issues resolved in less than an hour. No surprise fees, just fixed, predictable pricing per employee.
All services are provided at a flat, per-user fee. Customization is rare, as every client receives a comprehensive package of managed IT support. This approach ensures every business benefits from the same high standards, unlimited support, and proactive management, helping you plan your IT budget with confidence.
The onboarding process takes about 90 days for a full ramp-up. It starts with a thorough IT audit, a custom transition plan, and regular communication to ensure a smooth changeover. You’ll see most technical issues drop by 75% in the first three months, and your team will be fully trained on new systems.
Leaving is hassle-free. There are no long-term commitments, just a 60-day notice if you ever choose to move on. This flexibility keeps the focus on delivering great service every day, not locking you into contracts.
