Proactive server management that dramatically reduces IT headaches and delivers unlimited support.
Recurring IT issues drop by 75% in the first three months, measured and reported for full transparency.
Average support request response time is just 3 minutes, ensuring urgent issues never wait.
68.5% of IT tickets are resolved on the first call, keeping your team productive and frustration-free.
Fixed-fee pricing means unlimited support with no surprise bills, clarity and control for your IT budget.
Server backups are tested daily to ensure rapid recovery and business continuity in any situation.
See how seamless transitions and proactive server management make a measurable difference.
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“I cannot say enough about the professional attitude and quick service!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
Seamless server management and transition solutions
Receive end-to-end server administration, including setup, monitoring, patching, and performance optimization. The experienced team conducts regular health checks, proactively resolves vulnerabilities, and minimizes downtime. With a fixed-fee model, every full-time employee is covered for unlimited support, no hidden costs. Daily backups and test restores ensure your business data is always secure, and detailed reporting keeps you informed of all server activity.
During onboarding, your environment is fully audited, users, software, and systems, ensuring a seamless transition. The team addresses all outstanding issues from previous providers, communicates clearly throughout, and delivers a detailed plan for your first 90 days, so you know exactly what to expect. This structured approach ensures minimal disruption and rapid results.
Server monitoring and maintenance are continuous, with real-time alerts and daily checks to catch problems before they affect your business. The support team resolves issues quickly, average response time is 3 minutes, with most tickets closed within 58 minutes. Transparent reporting lets you track performance improvements and system health at any time.
Cloud migration guidance and execution are handled using a proven process: data collection, solution design, migration, validation, staff training, and ongoing support. Whether moving to Azure or adopting a hybrid approach, your migration is smooth, secure, and fully documented. Post-migration monitoring ensures your new environment stays optimized.
Security is built in from day one, with daily backup checks, test restores, and robust protection against emerging threats, including the latest tactics like malicious QR codes. Proactive risk assessments and regular account reviews help keep your servers and sensitive data safe from evolving cyber risks.
Your support team includes a dedicated vCIO, eight skilled engineers, and two helpdesk technicians, bringing over 60 years of combined experience. You benefit from consistent, personalized service, operational transparency, and a consultative approach that ensures your IT strategy aligns with your business goals for the long term.
Get complete peace of mind with server administration and support that just works. From initial onboarding through long-term partnership, you’ll experience a measurable reduction in technical headaches, fast issue resolution, and a team that truly understands your business needs. Benefit from a flat-fee, unlimited support model and see server issues drop by over 75% in just three months. Experience true operational stability.
Empower your business with strategic server solutions. Whether you need on-premise, cloud, or hybrid server support, you receive expert guidance, from cloud migration to customized IT strategy planning. A dedicated vCIO and experienced local engineers deliver the right mix of stability, flexibility, and proactive management to keep your business secure, productive, and ready for growth.
Discover how proactive server support can reduce downtime and boost productivity.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
You receive unlimited on-site and remote support for a single, flat monthly fee per full-time employee. This means no surprise charges, and support is always available during business hours. Calls are answered live, and most issues are resolved immediately or within an average of 58 minutes, making IT hassles a thing of the past.
Your existing IT issues are prioritized right from day one. During the first 90 days, a thorough assessment identifies pain points left by previous providers, and a tailored strategy is created for your business. Most recurring IT issues drop by 75% within three months, thanks to proactive management and measurable results.
Switching is straightforward and low-risk. You’re not locked into a long-term contract, just a simple 60-day notice if you decide to leave. The onboarding process is detailed and transparent, with clear communication, minimal disruption, and a full technology transition plan to ensure a seamless handover from your existing provider.
Your servers are actively monitored, maintained, and protected with daily backup checks and test restores. This ensures your data is secure and recoverable. The team delivers both on-site and cloud-based server solutions, including Azure servers, providing flexibility and stability for hybrid and remote workforces.
Yes, all support is delivered by a dedicated team with over 60 years of combined experience. You benefit from direct access to a vCIO, eight IT support engineers, and two helpdesk technicians, ensuring fast response times and consistent, expert support tailored to your business needs.
