Eliminate IT headaches with unlimited remote support, one fixed fee, no surprises.
Reduce recurring IT issues by 75% in 90 days with unlimited support and fast response times.
Get live help in just 3 minutes on average, no more long waits for IT fixes.
Enjoy predictable budgeting with a flat per-user fee that includes all remote IT support needs.
Benefit from deep expertise, over 60 years of combined IT experience on your side every day.
Flexible agreements: no long-term contract, just a 60-day notice if you ever want to leave.
Real clients share how iMedia Technology's remote support delivers stability, efficiency, and peace of mind.
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“I cannot say enough about the professional attitude and quick service!”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
Comprehensive coverage, seamless onboarding, and continuous improvement
Unlimited remote support covers every technical issue, from troubleshooting software and hardware to user account management and cloud access. Your team gets live assistance during business hours, with an average 3-minute response time. This all-inclusive model eliminates surprise charges so you can focus on running your business, knowing that expert help is always a call or click away.
Onboarding starts with a detailed IT audit to document your systems, users, and pain points. The transition process includes coordination with your previous provider, setup of new support channels, and full staff training. Most businesses see a 75% drop in recurring issues within the first 90 days, ensuring a stable IT environment from the start.
Proactive monitoring and daily backup checks catch issues before they escalate, safeguarding your data integrity. The team performs regular test restores and system validation, so your business is always protected against disruptions and data loss.
All support is delivered for a transparent, fixed monthly fee per full-time employee. This allows for accurate budgeting and removes the stress of unexpected IT costs. There’s no la carte pricing or hidden fees, just one straightforward rate for unlimited remote and onsite support within the local service area.
Strategic guidance is included via regular account reviews and virtual CIO services. Your IT strategy is benchmarked against industry best practices, with clear recommendations to improve performance, security, and cost-efficiency as your business evolves.
Flexible contracts mean you’re never locked in. Agreements are month-to-month with only a 60-day notice required to cancel. This gives you peace of mind and encourages a relationship based on trust, performance, and measurable results.
Reliable remote IT support empowers your business to resolve technical issues quickly and efficiently, driving sustained productivity. With iMedia Technology, you get a proven process: live response within 3 minutes, 68.5% first-call resolution, and an average ticket closure in 58 minutes. Unlimited support and a dedicated team ensure you’re never left waiting, everything is included in a clear, fixed monthly fee.
Empower your hybrid workforce with remote IT support that adapts to both in-office and remote employees. iMedia Technology optimizes cloud and onsite infrastructure, guiding you on Microsoft Azure and the latest cloud solutions. With a consultative approach and no long-term lock-in, your business can scale confidently while staying protected against evolving technology risks.
Discover how unlimited remote IT support keeps your team productive and secure.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Remote IT support from iMedia Technology means getting fast, expert help for technical issues, right when you need it. Average response time is just 3 minutes, with most problems resolved on the first call. Your team stays productive and secure, and everything is covered in a simple, fixed monthly fee with no long-term contracts.
Switching to iMedia Technology is seamless and low-risk. The onboarding process includes a thorough IT survey, documentation, and communication with your previous provider. Most clients see a 75% reduction in issues within the first 90 days, and you’re never locked into a long-term contract, just a simple 60-day notice if you ever want to leave.
All support is unlimited for a flat per-employee fee. Whether you need remote troubleshooting, cloud migration, or proactive monitoring, it’s all included. No surprise charges, no la carte pricing, just comprehensive IT support designed to keep your business running smoothly and securely.
Most technical issues are resolved quickly, 68.5% of tickets are fixed on the first call, and the average resolution time is just 58 minutes. You’ll always get a live person during business hours, ensuring your team stays up and running with minimal downtime.
Yes, iMedia Technology provides unlimited remote support for all your users within the local service area. Every full-time employee is fully covered under your plan, so your entire team gets the help they need, whenever they need it, without extra fees or complexity.
