Reduce recurring IT issues and ensure peak performance with fixed-fee, unlimited support.
Recurring IT issues drop by 75% on average within 90 days, proven by client-reported data.
Get unlimited support for a single flat fee, no unexpected costs or surprise bills, ever.
Average response time is just 3 minutes, keeping your team productive and minimizing downtime.
Daily backup checks and test restores ensure business continuity and reliable data protection.
Structured onboarding maps out your first 90 days for a seamless, hassle-free transition.
Discover how proactive system monitoring delivers seamless transitions and real IT improvements.
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“I cannot say enough about the professional attitude and quick service!”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
Continuous monitoring and unlimited IT support
iMedia Technology’s real-time monitoring platform tracks your servers, workstations, cloud resources, and network devices for performance dips, hardware issues, and security threats. Detailed alerts and reports enable the team to address potential problems before they escalate. The result: fewer disruptions, less downtime, and a safer IT environment, all managed by experts with decades of combined experience.
Daily backup checks and regular test restores are included to ensure your business data remains protected and recoverable. This proactive approach means that you can trust your backups are working and your business is prepared for any unexpected event, minimizing the risk of costly downtime or data loss.
Every client benefits from unlimited on-site and remote support as part of a fixed monthly fee. All system monitoring and maintenance are included, so you never have to worry about surprise costs or limits to your support, giving you peace of mind and total budget predictability.
A structured onboarding process maps out your first 90 days, starting with a comprehensive survey of your IT environment, resolving outstanding issues, and creating a tailored technology plan. This ensures a smooth transition and immediate improvement in IT stability and security.
With transparent reporting, you’ll receive regular updates on system health, open tickets, and resolved issues. Operational metrics are shared to demonstrate ongoing improvements and to help you make informed decisions about your technology strategy.
iMedia Technology’s team includes a vCIO, 8 IT support engineers, and 2 helpdesk technicians, all focused on delivering measurable results. Their expertise ensures that your business not only benefits from advanced monitoring but also receives strategic guidance for long-term IT success.
Proactive system monitoring keeps your business a step ahead of IT problems. iMedia Technology continuously monitors your entire IT environment, identifying issues before they become disruptions. This approach results in an average reduction of IT incidents by 75% within three months. With a dedicated support team and a structured onboarding process, you get reliable, measurable improvements from day one.
Why choose proactive system monitoring?
Confidence backed by experience and transparency. With over 27 years in business and support for 57 Massachusetts companies, iMedia Technology’s proactive monitoring is trusted by businesses seeking stability and measurable results. Flexible, no long-term contracts mean you stay in control, and operational metrics are shared so you always know your IT is performing at its best.
Experience fewer IT problems and boost business productivity by booking a free consultation.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Proactive system monitoring from iMedia Technology means your IT systems are continuously checked for issues, performance slowdowns, or security threats, often before you even notice a problem. This helps minimize disruptions, reduces recurring IT headaches, and keeps your business running smoothly with expert oversight you can count on.
With proactive monitoring, most issues are detected and resolved before they impact your workday. On average, iMedia Technology responds to support requests in just 3 minutes and resolves issues within 58 minutes, helping you avoid downtime and keeping your team productive.
Yes, proactive system monitoring helps protect against emerging cybersecurity threats, including malware, suspicious network activity, and vulnerabilities. iMedia Technology’s monitoring includes daily backup checks and test restores for reliable data security and business continuity.
iMedia Technology’s monitoring covers your entire IT environment, servers, desktops, cloud resources, and network devices. You get comprehensive support for both on-site and remote systems, all included in a single, fixed monthly fee for predictable budgeting and unlimited support.
Switching to iMedia Technology is seamless, with a structured onboarding process mapped out for your first 90 days. Their team surveys your IT setup, fixes existing issues, and provides clear communication, ensuring a smooth transition and immediate improvements in system reliability.
