“I cannot say enough about the professional attitude and quick service!”
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Unlimited on-site IT support with industry-leading response times and proactive solutions.
Cut downtime fast, average issue resolution is just 58 minutes, measured and reported.
Switch without risk, no long-term contracts and a 60-day opt-out guarantee for flexibility.
Reduce recurring IT headaches, clients report a 75% drop in issues in the first 3 months.
Get expert help when you need it, 3 minute average response to support requests.
Full coverage, unlimited on-site and remote support for a single flat monthly fee.
Real feedback from local businesses who rely on iMedia Technology
“I cannot say enough about the professional attitude and quick service!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
Unlimited in-person expertise and proactive care
iMedia Technology’s unlimited on-site IT support covers everything from troubleshooting hardware and software issues to proactive maintenance and on-the-spot staff training. Experienced engineers visit your office as needed, no per-visit fees or hidden charges. This comprehensive service ensures fast problem resolution, reduces downtime, and gives your team the confidence that help is always available when it matters most.
Switching to iMedia Technology is low-risk and stress-free. Clients aren’t locked into long-term contracts, every agreement is flexible, only requiring a 60-day notice to leave. This client-first approach builds trust and ensures you always have the freedom to make the best choice for your business, with no penalties or restrictive terms.
Your business benefits from rapid response and resolution, engineers arrive quickly when remote fixes aren’t enough. Most support requests are responded to in 3 minutes, and 68.5% of issues are resolved on the very first call. When a site visit is needed, your IT problems are addressed with urgency and expertise, minimizing downtime.
During onboarding, iMedia Technology performs a thorough IT survey, documents your entire environment, and communicates with every team member to understand pain points. The first 90 days are structured to fix all outstanding issues and deliver a tailored IT strategy, ensuring a smooth transition from your previous provider and setting the stage for long-term improvement.
Proactive management is a core part of the service. Daily backup checks, system updates, and regular account reviews prevent recurring issues, while ongoing optimization ensures your technology stays aligned with business goals and industry standards. This keeps your systems reliable and your data secure.
Get measurable results with transparent reporting and operational metrics. iMedia Technology shares performance data and benchmarks with clients, showing the positive impact of their services, from reduced issue volume to improved productivity. This accountability guarantees that your investment delivers real, ongoing value.
Experience fewer IT disruptions and rapid, in-person problem resolution with on-site IT support services from iMedia Technology. Every visit is handled by engineers with decades of experience, ensuring issues are fixed the first time and your team can stay focused on business priorities. With a flat-fee, unlimited-support model, you receive measurable, proactive care that eliminates surprise costs and delivers consistent, strategic IT value.
On-site IT support from iMedia Technology means your business gets industry-leading expertise and support you can trust. With over 27 years in business, a 98.3% satisfaction rate, and client retention averaging 9 years, your technology is managed by a team that values transparency, measurable results, and long-term relationships. Detailed onboarding, daily system checks, and structured processes ensure your transition is seamless and your systems are protected.
Enjoy unlimited on-site support and fewer disruptions, schedule a consult today.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
On-site IT support means a dedicated technician visits your office to resolve technical issues, maintain your technology, and assist your staff in person. This hands-on approach ensures faster problem resolution and minimizes downtime, so your business can stay productive without waiting for remote help.
iMedia Technology includes unlimited on-site support in its fixed-fee managed IT service for clients within the local area. Your team receives prompt in-person help for any IT need, from troubleshooting to system upgrades, without surprise charges or hourly costs. This comprehensive approach keeps everything simple and predictable.
On average, IT issues are resolved in just 58 minutes, and 68.5% of tickets are fixed on the first call. If a problem can’t be handled remotely, a skilled engineer comes on-site quickly to ensure your systems are up and running as soon as possible.
Clients can end their agreement at any time with only a 60-day notice. There are no long-term contracts or lock-ins, giving you total flexibility and peace of mind as your business needs evolve or change.
You can expect recurring IT problems to drop dramatically, most new clients see a 75% reduction in issues within three months, resulting in fewer disruptions and greater productivity for your staff.
