Boost productivity and automation with fixed-fee, managed Microsoft Copilot solutions.
See a 75% reduction in IT issues, with Copilot automation tailored by seasoned experts and measured results.
Experience rapid support, 3 minute average response time, so your Copilot-enabled workflows never stall.
Benefit from a 68.5% first-call issue resolution rate, ensuring your Copilot tools run smoothly every day.
Trusted by 57 local Massachusetts businesses, iMedia Technology delivers seamless Copilot rollouts and training.
Enjoy flexibility, no long-term contracts, just 60-day notice, plus a 98.3% customer satisfaction rating.
Hear how businesses achieve seamless automation, rapid support, and measurable results.
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“I cannot say enough about the professional attitude and quick service!”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
Seamless Copilot integration and ongoing expert support
Benefit from fully managed Copilot onboarding, including a comprehensive IT audit, custom agent setup, and seamless integration with existing Microsoft 365 services. Each deployment is handled by experienced professionals, ensuring your team enjoys rapid adoption with minimal disruption. Training and documentation are provided to empower staff and maximize the value of your AI automation investment.
Enjoy ongoing, unlimited support for all Copilot features and related Microsoft 365 tools during business hours. Issues are resolved quickly, 68.5% on the first call, and you receive a 3-minute average response. Your team can rely on expert guidance for troubleshooting, updates, and optimization, all included at a fixed monthly rate.
Security is built into every Copilot deployment. Your systems are configured to minimize risk, including user access controls and proactive threat monitoring. You’ll also receive educational updates and hands-on support to protect against emerging cyber threats, such as malicious QR codes hidden in attachments.
Copilot automation is tailored to your business, leveraging custom agents to handle repetitive tasks without any coding. Solutions are designed to boost efficiency, such as automatically checking inventory or customer details as emails arrive. You get measurable workflow improvements and regular performance reporting.
All services are delivered under a simple, flexible contract, no long-term commitment required. If your needs change, only a 60-day notice is needed. This approach builds trust and makes it easy to adapt as your business evolves or as new Copilot features are released.
Every client receives transparent reporting and consultative account management. You benefit from detailed onboarding schedules, measurable IT improvements, and regular account reviews that compare performance to industry benchmarks. Strategic recommendations help your business stay ahead and maximize Copilot’s value.
Accelerate productivity and automation with Microsoft Copilot, fully managed by a team with 27 years of IT expertise. From initial setup to ongoing optimization, every detail is handled for you, including custom agent deployment, secure configuration, and responsive support. With unlimited help and a fixed fee per user, you can focus on growing your business while AI streamlines daily tasks and improves workflow efficiency.
Stay ahead with proactive Copilot support and operational transparency. Receive ongoing account reviews, performance metrics, and consultative guidance to help your business continuously improve. Flexible, no long-term contracts and a focus on long-term relationships mean you always get the right fit, and can leave with just 60 days’ notice if your needs change. Measurable impact, unwavering support, and complete peace of mind.
Unlock more productivity and secure AI automation, see how Copilot can work for your team.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Managed Microsoft Copilot services from iMedia Technology provide implementation, optimization, and ongoing support for Copilot AI tools, including setup of custom agents and security best practices. You’ll get unlimited support, proactive management, and a fixed monthly price, so your team can focus on productivity while experts keep everything running smoothly.
Microsoft Copilot integrates with your Microsoft 365 environment to automate tasks, streamline workflows, and boost productivity. iMedia Technology ensures a seamless deployment, customizes Copilot agents to fit your business needs, and provides staff training so your team can quickly benefit from AI-powered automation with minimal disruption.
Security is a top priority. iMedia Technology configures Copilot and related services with robust safeguards, including user access controls and ongoing monitoring. You’ll also get proactive guidance on new threats, like malicious QR codes in emails, so your organization can confidently use Copilot while staying protected against evolving risks.
iMedia Technology’s onboarding process is structured and transparent. You’ll receive a clear 90-day roadmap, including a detailed IT audit, Copilot customization, training for your staff, and a dedicated support team. This ensures a smooth transition and sets the stage for long-term success with Microsoft Copilot.
Support is delivered live during business hours, with a quick 3-minute average response time and 68.5% of issues resolved on first contact. If your team needs help with Copilot features, troubleshooting, or security concerns, expert technicians are ready to assist and keep your workflow on track.
