Eliminate IT frustrations with unlimited helpdesk support, backed by a fixed-fee model and measurable results.
Technical issues drop by 75% in the first three months, measured, reported, and backed by a 98.3% client satisfaction rate.
Average response to support requests is just 3 minutes, with 68.5% of issues fixed on the first call.
Unlimited on-site and remote support is included in a single fixed monthly fee, no hidden costs or surprise bills.
Flexible agreements allow you to leave with only 60 days’ notice, no long-term lock-ins.
Comprehensive onboarding ensures a smooth transition, solving legacy IT issues and setting a strategy from day one.
See how seamless migrations and dependable helpdesk support drive productivity and peace of mind.
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I cannot say enough about the professional attitude and quick service!”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
Unlimited support, fast response, and proactive onboarding
Receive comprehensive, unlimited IT support with every managed services agreement. All support, both on-site and remote, is included for a flat per-user monthly fee, so you never pay extra for tickets, phone calls, or unexpected problems. The helpdesk team resolves 68.5% of issues on the first call and averages a 3-minute response time, ensuring your staff stays productive without delays or hidden costs.
Onboarding is handled through a structured, transparent process. During your first 90 days, your IT environment is fully audited, all pain points are documented, and outstanding issues are resolved. Each step, from technology transition to communication with prior providers, is mapped out so your team experiences minimal disruption and a smooth start.
Every support request is handled by a team with over 60 years of combined experience. Live calls are answered during business hours, and the average resolution time is under an hour. Daily proactive checks, scheduled test restores, and regular technology reviews ensure your systems stay secure, backed by a 98.3% satisfaction score and a 9-year average client relationship.
Security is always a priority, with expert guidance on emerging threats like malicious QR codes and phishing. The helpdesk team educates users, implements protective controls, and responds quickly to incidents, keeping your systems and data protected with up-to-date best practices.
Cloud migration and hybrid workforce support are included for all clients. The helpdesk provides assessments and technical guidance for moving to Azure cloud desktops, optimizing remote and on-premises setups, and ensuring your technology strategy aligns with business goals.
Your contract is always flexible, never long-term. Agreements allow you to leave with only 60 days’ notice, so you maintain control and peace of mind. Regular performance metrics are shared, reinforcing continuous improvement and accountability throughout your partnership.
Experience fewer IT headaches and more productivity with unlimited helpdesk support. Enjoy fast, live responses to every issue and a proven reduction in recurring IT problems. With a fixed monthly fee, you get access to an expert team that resolves most issues on the first call and delivers consistent, measurable results. Transparency, flexibility, and trust are at the core of every client relationship.
Benefit from a structured onboarding process and proactive management that eliminates legacy IT problems fast. The first 90 days are focused on learning your business, documenting pain points, and fixing inherited issues. Regular reviews, operational transparency, and a consultative approach ensure your IT helpdesk is always aligned with your goals and industry best practices.
Discover how expert helpdesk support can dramatically reduce downtime and IT headaches.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Support requests are answered live during business hours, with an average response time of just 3 minutes. Most issues are resolved quickly, 68.5% of tickets are fixed on the first call and the average resolution time is just 58 minutes. You can count on reliable and responsive help when you need it most.
IT Helpdesk support is included as part of an unlimited, fixed-fee managed IT package for each full-time employee. This means you get all-you-can-eat on-site and remote support, without worrying about extra charges for tickets or calls. The minimum monthly fee starts at $3,300 for 15 users.
Most IT issues are resolved the same day they’re reported. In fact, the average resolution time is just 58 minutes, and nearly 69% of tickets are fixed on the very first call. You’ll experience fast, efficient service that keeps your business running smoothly and minimizes downtime.
You are never locked into a long-term contract. All agreements allow you to leave with just 60 days’ notice. This flexibility is designed to build trust and keep service standards high at all times, if you’re not satisfied, you’re free to make a change.
Absolutely. Every new client receives a detailed onboarding plan. During your first 90 days, the team learns about your business, fixes inherited IT issues, and creates a custom technology strategy. You’ll have a clear understanding of the transition, with direct communication at each step.
