Solve agency IT headaches with unlimited fixed-fee support and measurable results.
Reduce recurring IT issues by 75% in three months, with effectiveness tracked and reported to your team.
Receive unlimited onsite and remote support for one flat fee per user, ensuring predictable budgeting.
Benefit from 3-minute average response times, minimizing downtime and restoring productivity fast.
Rely on proven processes for cloud migration and strategy, 98.3% client satisfaction, 27 years in business.
Enjoy flexible contracts with only a 60-day cancellation notice, no long-term lock-in, full transparency.
Trusted by agencies for seamless onboarding, rapid response, and measurable support results.
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I cannot say enough about the professional attitude and quick service!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
Expert support across all government IT domains
Unlimited, fixed-fee managed IT support covers remote and onsite help, issue resolution, and proactive monitoring, ensuring agencies never face surprise costs or support gaps.
Expert cloud migration services move agency data and operations securely to Microsoft Azure, with a step-by-step process that includes architecture design, validation, and staff training.
Comprehensive cybersecurity protects sensitive data with daily backup verification, anti-phishing safeguards, and proactive defense against new threats like malicious QR codes.
vCIO services deliver strategic IT planning, budget alignment, and regular account reviews, helping agencies benchmark performance against best practices and stay audit-ready.
Onboarding and transition management ensures zero disruption as agencies switch providers, with clear communication, documentation, and team-wide training included.
Cloud desktop and server solutions enable secure hybrid work environments, giving public sector teams reliable access to data and applications from any location.
Real-time support includes live call answering during business hours, with 68.5% of issues resolved on the first call and an average resolution time of just 58 minutes.
Regulatory compliance and data retention solutions help agencies meet state and federal IT requirements without complexity or risk of audit penalties.
Proactive IT management includes daily system health checks, automated patching, and continuous optimization, driving ongoing value and reducing agency risk.
Government agencies need IT support that is responsive, trustworthy, and tailored to complex regulatory demands. With iMedia Technology, you gain access to a team of experienced engineers, a consultative onboarding process, and dedicated vCIO guidance. Every solution is designed for measurable improvements, regulatory compliance, and operational resilience, delivering true peace of mind for your mission-critical work.
Switching IT providers can feel risky, but with iMedia Technology, the transition is transparent and well-documented. A 90-day onboarding plan covers every detail, from learning your agency’s workflows to fixing inherited IT challenges and training staff. This hands-on approach ensures stability, reduces headaches, and sets up your agency for long-term technology success.
Get actionable insights to improve your agency’s IT performance and security.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Government agencies can expect a single, fixed-fee model that covers unlimited remote and onsite IT support, proactive monitoring, cloud migration, and cybersecurity, all managed by a team with over 60 years of combined experience. This approach ensures predictable budgeting and measurable results, such as a 75% reduction in IT issues within the first three months.
iMedia Technology delivers an average response time of just 3 minutes and resolves most issues in under an hour. This agile approach to IT support helps keep your agency running efficiently, minimizes downtime, and ensures you always have access to experienced help when you need it most.
Switching is designed to be seamless. The onboarding process includes a complete IT audit, proactive resolution of outstanding issues, and a clear technology transition plan. Every step is communicated transparently, and staff training is provided to make sure your team is confident and comfortable from day one.
Yes, contracts are flexible and require only a 60-day notice to cancel. There are no long-term commitments, giving government entities full control and the confidence that IT support will always meet evolving needs without being locked in.
Security is built into every aspect of your IT environment. Daily backup checks, cybersecurity defenses, and incident response planning are included, and the team stays ahead of emerging threats, like malicious QR codes, to keep your data and systems protected at all times.
