Outsource Statistics

Standardized operating procedures can make outsourced IT operations 35% cheaper—see the numbers on savings and the risks that come with them.
Niamh WinslowEbba Mäkinen

Written by Niamh Winslow

Fact-checked by Ebba Mäkinen

Statistics
22
Sources
22
Sections
6
Reading time
5 minutes
Outsource statistics connect IT services and business process outsourcing to how organizations set cost, quality, and control targets. Decisions are shaped by budget pressures, vendor consolidation priorities, and multi-vendor sourcing, while offshore models and data security requirements also play a role. Across the page, you’ll find how performance is tracked through service catalogs, SLAs, uptime benchmarks, and change outcomes—plus where post-implementation reviews flag cost overruns.

Key Takeaways

  1. 1$1.0 trillion projected global IT services market by 2027
  2. 2€1.6 trillion global spending on IT services and IT outsourcing expected by 2026
  3. 3$638.0 billion projected global outsourcing services market in 2024
  4. 425% of organizations cited budget pressures as a driver for outsourcing decisions in 2024
  5. 518% reduction in operating costs associated with outsourcing contact center functions in 2022 study
  6. 635% average cost reduction is achievable for outsourced IT operations when using standardized operating procedures
  7. 743% of respondents reported that they have offshore outsourcing in their sourcing mix in 2024
  8. 855% of outsourcing decision-makers said vendor consolidation is a priority for 2024
  9. 998.7% average uptime reported for outsourced data center operations in 2023 benchmarks
  10. 104.6% average SLA penalty rates reported across sampled IT outsourcing deals in 2022
  11. 111.8x increase in change success rate after adopting outsourced DevOps services in 2022
  12. 125.4 million jobs supported globally by IT outsourcing in 2022
  13. 1345% of organizations report using multi-vendor sourcing (multiple outsourcing vendors) for IT services
  14. 1474% of organizations include data security requirements in outsourcing contracts
  15. 1586% of organizations report that outsourced services have defined service catalogs

Outsourcing is booming as organizations seek cost savings and uptime, with vendor consolidation and strong SLAs driving decisions.

Related reading

01Market Size

6
  1. 1$1.0 trillion projected global IT services market by 2027
  2. 2€1.6 trillion global spending on IT services and IT outsourcing expected by 2026
  3. 3$638.0 billion projected global outsourcing services market in 2024
  4. 4$371.9 billion expected global business process outsourcing (BPO) market in 2024
  5. 5$250.4 billion expected global IT outsourcing market in 2024
  6. 6$84.6 billion global contact center outsourcing market in 2023

More related reading

02Cost Analysis

4
  1. 125% of organizations cited budget pressures as a driver for outsourcing decisions in 2024
  2. 218% reduction in operating costs associated with outsourcing contact center functions in 2022 study
  3. 335% average cost reduction is achievable for outsourced IT operations when using standardized operating procedures
  4. 4Cost overruns occur in 17% of outsourced project contracts reported in project post-implementation reviews

More related reading

04Performance Metrics

6
  1. 198.7% average uptime reported for outsourced data center operations in 2023 benchmarks
  2. 24.6% average SLA penalty rates reported across sampled IT outsourcing deals in 2022
  3. 31.8x increase in change success rate after adopting outsourced DevOps services in 2022
  4. 472% of organizations track vendor performance metrics for outsourced services
  5. 5Average SLA measurement coverage of critical services is 88% across sampled outsourcing contracts
  6. 638% of outsourcing buyers report using continuous controls monitoring for outsourced services

More related reading

05User Adoption

1
  1. 15.4 million jobs supported globally by IT outsourcing in 2022

More related reading

06Contracting Practices

3
  1. 145% of organizations report using multi-vendor sourcing (multiple outsourcing vendors) for IT services
  2. 274% of organizations include data security requirements in outsourcing contracts
  3. 386% of organizations report that outsourced services have defined service catalogs

Cite this report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Niamh Winslow. (2026, September 19). Outsource Statistics. Gaugius. https://gaugius.com/outsource-statistics
MLA
Niamh Winslow. "Outsource Statistics." Gaugius, 19 Sep 2026, https://gaugius.com/outsource-statistics.
Chicago
Niamh Winslow. 2026. "Outsource Statistics." Gaugius. https://gaugius.com/outsource-statistics.

Sources and references

22 datasets cited across this report. Attribution is report-level.

gartner.comde.statista.comsourcingfocus.commy.idc.comgrandviewresearch.commarketwatch.comuptimeinstitute.comsciencedirect.comieeexplore.ieee.orgoecd.orgoecd-ilibrary.orgpmi.orgpmc.ncbi.nlm.nih.govcisa.goviso.orggrcsolutions.io

6 additional datasets are cited and not shown individually.