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How Nuuly turned AI savings into higher pay for its support team

21 days ago

7,178 Topics
18,232 Replies
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SaikaNew Participant

Title: Articles API should support proper heading hierarchy, avoid duplicate H1, and allow native image uploadsSubmitted

When creating Help Center articles via the Articles API, there are a few limitations that make content structure difficult to manage:The article title is automatically rendered as H1, and the body also supports only H1 and H2. If you include an H1 in

2 hours ago

Page AtkinsonConnector

Allow exporting saved Inbox Views as CSV without granting Reports accessSubmitted

The new ability to export a saved Inbox View as CSV is very useful for teams that need a point‑in‑time snapshot of conversations or tickets.However, the required permission Can export CSV currently lives in the Reports permission group and requires C

12 hours ago

GydoParleyNew Participant

Enable to edit own permissionsSubmitted

I would like to have the ability to change my own permissions if i have access to them.I fully understand that you should not be able to change settings or permissions if you do not have access. But I have full access in intercom but i'm unable to ch

342

14 hours ago

aestandanteNew Participant

Knowledge Base

New public article structure

Is there anyone I can talk to about the new style or new structure of Intercom’s/Fin’s public articles? I noticed the left side bar and other things. Can we also do that with our public articles?

131

15 hours ago

Ula Moyse-WhiteNew Participant

Allow more than three levels of Help Center collectionsSubmitted

DescriptionHelp Centers are currently limited to three levels of collections. For a Help Center that serves more than one audience and covers several product areas, that limit gets used up quickly.A common setup looks like this:Level 1: audience (for

15 hours ago

Tonje Ness MeinhardtActive User

Prevent callback option for anonymous callersSubmitted

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

17 hours ago

Arnaud VillenaveNew Participant

Help Center pages fail Core Web Vitals (INP) since mid-August 2026 – impacting customers' SEOSubmitted

Since around August 11, 2026, Google Search Console reports INP issues (longer than 200 ms, mobile) on our Intercom-hosted Help Center (help.libon.com).Before that date, we had no INP issues at all. Today, 261 URLs are affected, with a group INP of 2

17 hours ago

Maarten MunsterNew Participant

Send later option for macrosSubmitted

As a user I would like to use a macro (to save time writing the same reply) but send it later so the customer doesn’t see / get used to that im working outside office hours

1375

17 hours ago

Ilya MatusevichNew Participant

Block the list of Spam emailsSubmitted

Please add the ability to upload bulk emails and block them because they are spam/ I have hundreds of emails, and I have to block them individually!!! Which is insane!

19 hours ago

Jean-Denis CoffreNew Participant

Synchronize verified articles of Notion databaseSubmitted

Today Intercom allow users to sync up the public and the internal articles with a Notion database. The issue is that most Notion database contains outdated articles. This leads Copilot and Fin AI to provide wrong advises.Notion provide a native featu

292

1 day ago

aestandanteNew Participant

Knowledge Base

New public article structure

Is there anyone I can talk to about the new style or new structure of Intercom’s/Fin’s public articles? I noticed the left side bar and other things. Can we also do that with our public articles?

131

15 hours ago

Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

121

1 day ago

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

833

2 days ago

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

120

2 days ago

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

391

5 days ago

mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

170

6 days ago

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

711

8 days ago

Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

1712

9 days ago

jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

310

11 days ago

Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

341

13 days ago

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