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We stop Fin AI after spending $12,000.

Benjamin RodriguezNew Participant

Deploy Fin

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

7415

ParveshConnector

What happens when Fin gives a customer the wrong answer but nobody notices?

We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.But I'm curious about what happens after Fin actually sends the answer.Say Fin tells a customer:“Yes, you can get a full refund.”…but your actual policy d

494

André WNew Participant

Customers just asking "agent" without giving Fin a chance 

Hi community 👋Has anyone found an effective way to handle customers who open a conversation by simply typing “agent”, without giving Fin / the AI Agent a chance to help?I’ve tried:general guidance encouraging self-serve first (minimal impact), and en

5389

mangahiveNew Participant

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

170

6 days ago

TBelevskaInnovator ✨

Fin FAQs

How to migrate your tickets and knowledge base articles for Fin

Fin doesn't read your knowledge base the way a person does. It reads structure, tags, and outcomes. Get those wrong during migration, and resolution rate suffers from day one — even if every article technically "moved."Across Intercom's customer base

351

7 days ago

ConorSuper User ✨

A masterclass in reviewing how Fin handles conversations through Procedure: Support Stack E19

New Support Stack episode: @Brian Branca (AI Conversation Designer at Fin), walks through what he actually does after a Procedure goes live — the Monitor filters that surface the right conversations (including the procedure filter that lots of peopl

8 days ago

ParveshConnector

Analyze Fin

How are you monitoring what Fin tells your customers?

Hey everyone 👋As Fin handles more customer conversations, I'm curious how teams are checking the actual responses being sent to customers.Not just whether Fin resolved the conversation but whether the response itself could create a problem.For exampl

331

14 days ago

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

7119

15 days ago

Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

562

16 days ago

mangahiveNew Participant

How Can I Improve Schema Markup on My Website?

170

6 days ago

ParveshConnector

Is Compliances Are Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

531

21 days ago

ConorSuper User ✨