What Is Front Phone Integration?
A Front phone integration connects a cloud phone system to Front so your team calls from the shared inbox and every call is logged there. Front ships no native telephony, so the voice layer comes from a provider such as CloudTalk.
Front is a customer communication platform that pulls email, chat, SMS, and social messages into shared team inboxes. Support and sales teams assign conversations there and apply automation rules to the written channels.
CloudTalk supplies the phone side as a CTI plugin installed from Front's App Store. Agents dial and answer inside Front while CloudTalk handles the routing, recording, and reporting behind the call.
How Does Front Phone Integration Work With CloudTalk?
CloudTalk's Front phone integration runs on two connections. Contacts sync in both directions, and finished calls export one way from CloudTalk into a Front inbox you choose during setup.
Create or update a contact in Front and CloudTalk reflects the change, and the reverse holds too. Contact sync keeps names, emails, and phone numbers matched without anyone copying records by hand.
Each call then posts to Front as a message carrying the date, both numbers, direction, status, agent, duration, tags, and a call recording link. On inbound calls the CTI opens a real-time customer card with call history and related Front tickets. This is what makes CloudTalk one of the best Front integration partners.
Benefits of Front Phone Integration
- 01Call Straight From a Front ConversationAgents dial any contact in the shared inbox with Click-to-Call, so nobody retypes a number. The CloudTalk CTI sits inside Front, which keeps the reply and the call on one screen.
- 02Log Every Call in Front Without TypingCloudTalk posts each answered, unanswered, missed, and voicemail call into the Front inbox chosen at setup. Duration and call tags arrive with it, along with the agent who handled it.
- 03Answer Front Inbound Calling With ContextThe CTI shows who is calling before the agent picks up, with customer details and open Front conversations on screen. Agents skip the opening interrogation and get to the actual issue.
- 04Route Front Callers to the Right AgentCloudTalk decides where a call lands using Skill-Based Routing and ring groups. Front keeps the written follow-up while CloudTalk keeps the queue moving.
- 05Recover Missed Calls From the Front InboxMissed calls appear in the assigned agent's Front inbox, matched by email address. The callback sits in the same queue as every other conversation, so it does not get buried.
- 06Report on Voice Next to Your Written ChannelsCloudTalk analytics track answer rates and wait times across every number. Managers weigh phone volume against Front inbox load and staff the shifts that need it.
Front Phone Integration
CloudTalk's Front phone integration puts a dialer inside your shared inbox and logs every call back to Front. Contacts stay matched in both tools, and each answered, missed, or voicemail call lands in the Front inbox you pick during setup.
What Data Does CloudTalk & Front Share?
Front
CloudTalkFront & CloudTalk exchange
Front receives
How to integrate Front with CloudTalk?
- Check that you are on a CloudTalk Essential plan or higher and hold admin access in both tools.
- In CloudTalk, open Account > Integrations, find Front, and click +Add.
- Sign in to Front with your credentials or SSO, then click Authorize.
- Pick an existing Front inbox or create a new one to hold your synced calls.
- Set the toggles for call export and contact sync, then switch the integration status to Active.
- In Front, go to Settings > App Store, search for CloudTalk, and click Enable plugin.
- Sign in to the CTI with your CloudTalk credentials and allow microphone access.
Your shared inbox already has the context. Now it has a phone line.
CloudTalk logs every call, recording, and tag into the Front inbox your team already works from. Contacts stay matched in both directions with no manual copying.
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Front Phone Integration FAQ
Everything you need to know about this integration.
A Front phone integration connects a cloud phone system to Front so agents call from the shared inbox and every call is logged there. CloudTalk provides it through a CTI plugin plus two-way contact sync.
The Front API integration syncs contacts in both directions and posts each finished call into a Front inbox as a message. Front conversations themselves are not imported into CloudTalk.
Front is used for shared-inbox customer communication across email, chat, and social channels. Teams assign conversations there and extend Front with Front app integrations for voice and reporting.
Yes. Install the CloudTalk plugin from Front's App Store and agents dial and answer inside Front. The CTI shows caller history before pickup and supports transfers and voicemail.
No. CloudTalk does not export SMS and MMS messages to Front today. Voice calls, voicemails, and missed calls do sync into the Front inbox you select during setup.
Front has no native dialer. CloudTalk adds outbound dialing to Front, and the Power Dialer comes with the Expert plan or as a paid add-on on Starter and Essential.
Routing for Front inbound calling is configured in CloudTalk, not Front. Use IVR menus and business hours to decide where each call lands before it reaches an agent.
Not yet. AI Conversation Intelligence is a paid add-on, and its data export covers CRMs such as HubSpot and Salesforce rather than Front. Summaries and transcripts stay in CloudTalk.
Setup takes a few minutes. You authorize Front from CloudTalk, choose the inbox that will hold your calls, then enable the CloudTalk plugin in Front's App Store.
Native integrations start on the Essential plan, so Essential or higher covers Front. Current pricing lists what each tier includes.
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